Receptionist​/Weekends

Job Summary

The Receptionist will be responsible for interpreting company policies, supporting recruiting, and developing talent. The ideal receptionist will have skills in auditing, compliance, and excellent coordination between all departments.

Weekends – Part‑Time

• High school Diploma required.
• Proficiency with Microsoft Office:
  Word, Excel, and Outlook.
• Effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, and governmental agencies.

• Meet and greet all new residents, explain and orient them to facility services such as telephone, cable, dietary preferences, laundry, and activities.
• Resolve customer requests, questions, and complaints, and provide information to improve customer service.
• Serve as liaison between residents and other departments.
• Conduct inquiries on customer satisfaction; report information using recommended tools and forms.
• Identify, research, and resolve customer concerns; report trends to the Quality Assurance Committee and follow up on unresolved inquiries.
• Coordinate discharge planning with residents, families, rehab, nursing, and referrals to agencies.
• Arrange consults for residents annually or as needed.
• Serve as a role model to foster superb customer service.
• Assist in ensuring adherence to federal and state regulations, including participation in survey processes and correction of deficiencies.
• Complete clerical work for administrative and facility personnel; handle mail, transcription, appointment and meeting records, and document filing.
• Answer telephone calls, direct callers to the correct station, take messages, and provide routine correspondence assistance.
• Alert specified individuals and agencies in case of emergencies; prepare materials for reports and questionnaires.
• Announce notifications over the public address system.
• Update resident directory with names, room locations, and telephone extensions.
• Arrange service of office equipment.
• Other duties and responsibilities as assigned, including petty cash, accounts receivable, resident trust fund, and receipt handling.
• Pass out and collect employment applications.
• Other duties may change or be assigned at any time with or without notice.

Las Alamos Wellness & Rehabilitation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.