Armed Security Officer - Protective Services - Lorain Hospital

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

• Full Time - Scheduled for 36 Weekly Hours
• Shift Time - Days (7am-7pm)
• Weekend & Holiday Availability Required

The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under‑served. Mercy Health is committed to the safety and security of employees, volunteers, students, patients, visitors in ensuring a safe patient care, business and work environment and protection of hospital property. Under the leadership guidance of the Mercy Health Director of Safety, and management authority of the Manager the Mercy Lorain Armed Security Officer (ASO) is responsible for enforcing established organizational safety and security policies and supporting a positive customer‑friendly service‑oriented approach.

This job description operates in accordance with established International Association of Hospital Safety and Security Management (IAHSS) guidelines and best practices.

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and eliminating environment of care safety hazards.
• Deters vandalism, theft and property abuse through routine patrols of all hospital property to include inside areas as well as all parking lots and decks.
• Enforces hospital policies e.g. parking regulations, visitation policies and tobacco free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require security involvement.
• Intervenes in patient, visitor and/or staff confrontations as appropriate.
• Advises dispatcher of any and all duties performed. Completes appropriate documentation of various incidents.
• Demonstrates understanding of emergency procedures, alarm response, evacuation and internal and external disaster plans.
• Responds to emergency situations and hospital alarms as designated.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure. Completion of IAHSS Basic Training Module within 90 days post new hire.
• Remains on assigned post and completes all post specific duties. Ensures that post and police vehicles remain clean, neat and free of all non‑work‑related material.
• Follows organizational hospital policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of , and safety.
• Maintains and presents self in professional manner at all times when on duty.

Accepts assignments/duties as assigned by Protective Services Management for meeting operational needs. Inspires, motivates and models service‑oriented and positive customer service behaviors. Fosters the spirit of team collaboration, supports inter‑disciplinary work teams, and partnership relationships with internal and external customers and community partners (e.g. Fire Department, federal and state law enforcement agencies, EMS and others). Demonstrates self‑governance and promotes the same in others.

Supports an environment that fosters professional/personal growth and development. Participates in scheduled Emergency Management exercises and annual drills. Promotes stewardship of resources while maintaining or improving quality of service. Regularly communicates goals, plans and actions encouraging employee feedback and input and ownership. Participates in gathering, investigating, researching, analyzing data and/or initiating studies and/or activities to assess their effect on an organization/system‑wide basis or intra/interdepartmental operations.

Completes internal…