Commercial Lines Account Manager

Somers Agency is seeking an Insurance Account / Marketing Manager to manage client relationships and oversee the marketing of client risks to our insurance carrier partners. This role is central to delivering exceptional service, coordinating communication between clients and carriers, and supporting the agency’s continued growth.

This position blends account management, client advocacy, and strategic marketing, making it ideal for someone who is organized, analytical, and client-focused.

• Manage and maintain strong client relationships through proactive communication and service
• Act as the primary point of contact between clients and insurance carriers
• Market client risks to all agency carrier relationships
• Prepare, present, and explain insurance quotes and coverage options to clients
• Track, report, and analyze marketing results for agency leadership
• Identify client needs and recommend appropriate insurance solutions
• Resolve client issues using effective problem-solving and negotiation skills
• Develop strategies to enhance client satisfaction, retention, and agency growth
• Support business development and cross-selling initiatives

• Strong interpersonal, communication, and relationship management skills
• Excellent organizational, planning, and multitasking abilities
• Experience in account management, customer service, or a related role
• Proficiency in problem-solving, negotiation, and conflict resolution
• Analytical mindset with the ability to interpret data for decision-making
• Experience with insurance agency management systems;
  Applied EPIC preferred
• Understanding of business development and client growth strategies
• Bachelor’s degree in Business Administration, Marketing, or a related field preferred (not required)
• Familiarity with the Greater Cleveland area, Lorain County, and local markets is a plus

Somers Agency is a 128-year-old
, independently owned, full-service insurance agency with deep roots in the Greater Cleveland area. Known for stability, integrity, and long-term client relationships, we continue to grow while maintaining a strong local presence.

This newly created hybrid role reflects our commitment to improving the work environment, rewarding performance, and providing meaningful opportunities for professional growth and advancement.