Dining Services Director

Salary: $100,000 - $120,000

The Director of Dining Services is the strategic business leader of the community’s food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high-quality product and best-in-class hospitality, while also meeting financial goals and driving a positive work environment. You will oversee the development and implementation of departmental strategies and ensure implementation of Compass Community Living’s service strategy as well as be the face of the company.

• Develop and implement overall operating strategy aligned with the Compass Community Living and client business strategy.
• Take full ownership of driving desired outcomes as if the business owner and hold the on-site leadership team accountable for demonstrating desired service behaviors.
• Evaluate personnel, operations, and culinary situations and make appropriate recommendations.
• Maintain a professional and positive demeanor with high resilience during stressful periods and adapt and problem solve when required.
• Perform daily walk‑through to ensure full compliance with Department of Health regulations and Compass Group standards.
• Direct and conduct safety, sanitation, and maintenance programs.
• Ensure that regular, ongoing communication occurs in all areas of food and beverage by leading pre‑meal briefings and staff meetings.
• Advise and update executives, supervisors, co‑workers, and subordinates on relevant information in a timely manner by telephone, in written form, e‑mail, or in person.

• Understand market dynamics and enterprise level objectives to diagnose strengths and weaknesses, anticipate opportunities and risks, and develop strategies and plans that align individual and team actions to drive business results.
• Recognize and understand P&L drivers for analyzing and evaluating results, identifying opportunities, and putting plans into action to deliver expected results.
• Develop overall budget and operate the account in accordance with the approved budget while providing the client with maximum value for the dollars spent.
• Coach and support the team to manage wages, food & beverage cost, and controllable expenses (e.g., restaurant supplies, uniforms).
• Review financial reports and statements to determine how the account is performing against budget.
• Work with the team to resolve areas of concern and develop strategies to improve the department’s financial performance.

• Understand the client’s business model to prioritize what is most important to residents.
• Be visible within the community to build and maintain excellent relationships with residents, staff, and other departments to be seen as a member of the client’s management team.
• Review resident satisfaction results and other data to identify areas of improvement, share feedback with all team members to ensure resident and client expectations are met, and take appropriate corrective action when needed.
• Improve service by communicating and assisting individuals to understand resident needs, providing mentorship, feedback, and individual coaching when needed.
• Stay aware of market trends and introduce new food and beverage products to meet or exceed resident expectations, generate increased revenue, and ensure client satisfaction.
• Empower employees to provide excellent service that exceeds resident and client satisfaction.

• Regularly lead team member meetings.
• Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, making each person feel important and motivated to deliver a best‑in‑class hospitality experience.
• Establish goals including performance goals, budget goals, team goals, etc.
• Solicit employee feedback, apply an "open door" policy and review employee satisfaction results to identify and address employee problems or concerns.
• Identify developmental needs, coach, and mentor team members by providing feedback and training to achieve performance objectives and reach their fullest potential.
• Cross‑train abilities for all skills, promote professional…