Russian Bilingual Case Consultant

Overview

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission:
For the People.

Summary

Are you driven by empathy and compassion, especially when people need it most? Do you find fulfillment in helping people rather than the powerful?

If you answered yes
, then our Case Consultant position could be the perfect fit for you!

We are seeking a full-time Russian-speaking customer service professional who is passionate about making a difference in people’s lives and committed to delivering an exceptional client experience. As a Case Consultant, you will be the first point of contact for clients facing challenging and often traumatic situations. Your role is pivotal in offering support and reassurance from the moment they reach out to us.

Our ideal candidate embodies the core values of our Case Control Center:
PURPOSE – Passion, Unity, Respect, Persistence, Opportunity, Success, and Excellence.

The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM, and we are looking for candidates with flexible availability, including weekends.

If you’re someone who values compassion, demonstrates genuine empathy, treats others with kindness and respect, and is looking for a rewarding career in a supportive environment—we want to hear from you!

• $18.50/hour
• $250 Sign-On Bonus (Eligible after 90 days of employment)

• Conduct consultations with potential clients calling into the firm and determine if we are able to help the client.
• Collect and input adequate data regarding prospective cases.
• Schedule appointments for call backs to potential clients.
• Send and obtain signed retainers via email or text.
• Accept inbound calls and place outbound calls.
• Resolve client issues in a professional manner.

• Bilingual in Russian and English.
• High school diploma or GED required; college preferred.
• Excellent comprehension and critical-thinking skills.
• Ability to work in a fast-paced, team-oriented environment.
• Adaptable in an ever-changing environment with multiple priorities.
• Reliable and dependable; able to work independently or in a team.
• Ability to type at least 35 WPM with strong writing skills while navigating multiple software applications.

The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM. Flexible availability, including weekends, is required.

For full-time employees, we offer an excellent benefits package including medical and dental insurance, a 401(k) plan, paid time off and paid holidays.

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact DHS or SSA to resolve the issue before any action is taken.

Employers can only use E-Verify after you have accepted a job offer and completed the I-9 Form.

Here is a link to Morgan & Morgan’s privacy policy.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary and will not be used in hiring decisions. Any information you provide will be kept confidential.

As set forth in Morgan & Morgan, P.A.’s Equal Employment Opportunity policy, we…