Operations Assistant Manager - Longwood, FL

Operations Assistant Manager Reports to

Operations Senior Officer

Non-Exempt | Supervisory Role:
Yes

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. Are you a detail-oriented professional passionate about delivering excellence in financial operations? Elevate your career by becoming a pivotal part of our dynamic banking family as an Operations Assistant Manager.

Are you a natural leader with an eye for operational excellence? Trustco Bank is looking for an Operations Assistant Manager to help steer our daily activities. You will lead a high-performing team, ensuring that every transaction— from a simple deposit to a complex ACH file— is processed with 100% accuracy and world‑class customer service.

• Team Empowerment:
  Directly supervise and train department staff on the latest policies and procedures, fostering a culture of professional growth.
• Performance Tracking:
  Monitor department KPIs and vendor reports to ensure we are always exceeding our service standards.
• Digital Commerce Specialist:
  Take the lead on processing daily Business Online ACH files and managing customer inquiries for Bill Pay.
• Quality Control Agent:
  Review account maintenance exceptions, ensuring every branch stays compliant by catching and correcting errors before they become issues.
• Central Hub of Communication:
  Act as the go‑to resource for branch and department inquiries via our ticket system, email, and phone.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

• High School Diploma or equivalent; higher education or financial experience is a plus.
• Exceptional verbal and written communication skills.
• Highly organized with the ability to manage multiple priorities under tight deadlines.
• Self‑motivated with a collaborative spirit.
• Proficiency in Microsoft Office Suite (Excel, Word).
• Fluent in English; bilingual a plus.
• Access to reliable transportation.

• Bachelor’s degree.
• Previous banking or financial services experience.

Full-time Position With Hours Aligned To Department Operations

• Monday – Friday: 8:30 AM – 5:00 PM

Evening and weekend work may be required as job duties demand.

Primarily sedentary; includes use of standard office equipment.

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.