Supervisor, Management, Operations Manager

Supervisor - Lewis Services
About Lewis Services

At Lewis, we’re not just trimming trees — we’re building a future. As the second-largest utility vegetation management company in North America and a proud employee‑owned business, we believe every person on our team matters. When you join Lewis, you’re not just taking a job — you’re investing in your future.

• Experience the great outdoors while working in nature, not stuck behind a desk!
• Elevate your career with us — we prioritize training and internal promotions!
• Join a vibrant team that champions safety, values your feedback, and fosters a strong sense of camaraderie!
• Shape your future with us through our fantastic Employee Stock Ownership Plan (ESOP)!

Some of the most important characteristics of a Lewis Services Supervisor is a desire to learn, an ability to adapt, and a commitment to engage in safe, constructive interactions with the public and lead staff with support. You are accountable for advancing a culture of safety and excellence while providing quality and value to our customers and clients.

• Accountable for the operational results of General Foremen reporting to you and their crews.
• Schedule weekly crew visits with General Foreman, developing them in project management, safety leadership, reviewing underperforming jobs to develop and action plan, etc.
• Implement the Corporate Safety Program within your GF work groups (training sessions, tailgate meetings, award programs, etc.) and hold your GFs accountable for its success.
• Work with General Foremen and Corporate Safety investigating and settling accident claims quickly, efficiently, and responsibly.
• Ensure high quality arboricultural work is being performed at all times through the QA/QC process.
• Ensure equipment repairs, preventative maintenance, and purchasing procedures are followed.
• Create and implement a communication cadence with existing customers, focused on customer satisfaction, retention, and development.
• Ensure compliance with all customers’ contract specifications and requirements.
• Maintain open communication with Division Manager on all area operational activities.
• Foster relationships with potential customers as assigned by the Regional Vice President or Division Manager.
• Understand and administer all company policies and procedures.
• Attend internal and external training courses.
• Perform all other duties assigned by the Division Manager or Regional Vice President.
• Model all Leadership in Action (LIA) principles within area of responsibility, while developing and holding GFs accountable.
• Overall responsible for the professional growth, development, and success of each GF that reports to you.
• Ability to use the job costing reports to identify operation issues (efficiency, planning, etc.), cost control issues, and trends to improve the business.

• Minimum of 3 years of experience as a General Foreman or related experience.
• Have a safety champion attitude.
• Must have a valid drivers license.
• Strong verbal and written communication skills.
• Capable of reviewing and preparing estimates for fixed price lump‑sum bids.
• Basic and practicable technology knowledge including E‑mail, Microsoft Office, and Smartphones.
• Able and willing to travel via ground or air transportation. Emergencies may require extended out of town stay.
• IF REQUIRED by Territory:
  Must have ISA Certified Arborist and/or ISA Utility Specialist Certification and/or ISA Certified Tree Worker after one year of employment with support of the company.

• Bi‑lingual (Spanish) would be a plus.
• Prior customer service experience.
• Ability to identify local tree species.
• Ability to learn new programs.
• QA/QC assessment experience.
• Demonstrated leadership and project management skills.

• Proficient with standard office equipment i.e., computers, phones, scanner, fax, and copier.
• Proficient with Microsoft Office programs including Microsoft Excel, Microsoft Word, Microsoft.

• Detail‑oriented and investigative skills
• Possess effective written and verbal communication skills.
• Excellent organizational skills.
• Work independently with…