Desktop Support Technician

Description

Join the Team Behind the World’s Leading Class Management Software! Are you a tech‑savvy problem solver who thrives on helping others? Do you enjoy turning frustrating tech issues into smooth solutions? We’re looking for a Desktop Support Technician who is passionate about technology and delivering exceptional user support. If you’re customer‑focused, analytical, and ready to make a real impact, we’d love to meet you!

Who We Are At iClass Pro , we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities. Our class management platform powers thousands of youth activity centers worldwide
, helping them run more efficiently, grow their revenue, and achieve long‑term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest‑growing private companies for three years running: 2023, 2024, and 2025!

What Drives Us

• Commitment to Excellence
• Commitment to Customer Service
• Solutions‑Focused Thinking
• Teamwork and Collaboration
• Taking Ownership

• Facilitate employee onboarding and offboarding, including device setup and access management
• Ensure desktop support activities align with established policies, procedures, and documentation
• Diagnose, investigate, and resolve hardware and software issues for end users
• Respond to support requests via phone, chat, email, and other communication channels
• Consult with users to determine root causes and guide them through troubleshooting steps
• Use diagnostic tools and software to resolve technical issues efficiently
• Collaborate with internal teams to research and resolve complex problems
• Coordinate with software and hardware vendors for repairs and replacements

• Experience supporting Mac and PC environments
• Hands‑on troubleshooting and desktop support experience preferred
• Excellent communication and interpersonal skills
• Professional and friendly phone/chat presence
• Ability to explain technical concepts clearly to both technical and non‑technical users
• Strong analytical and problem‑solving abilities
• Proficiency with Microsoft Office Suite or related software
• Ability to quickly learn new hardware and software systems
• Solid knowledge of Mac and PC maintenance, troubleshooting, and support

• Robust PTO because work‑life balance matters
• Comprehensive health benefits including medical, dental, vision, and more
• Generous 401(k) contribution to help you plan for your future
• Fun company events that connect our team
• Career growth opportunities in a thriving, purpose‑driven company

We want to set you up for success from Day One. That’s why we use the Culture Index Survey – a quick tool that helps align your natural strengths with our roles and teams. All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.

iClass

Pro is an Equal Opportunity Employer.

Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.

E‑Verify is used to verify authorization to work in the U.S.