Patient Transporter Lead - Transporters

Description Summary

Leads a team in the transportation of patients to their inpatient bed and/or to and from other areas such as admitting, surgery, therapy, or radiology in a safe and timely manner. Improves the flow of the department by answering calls and serving as the liaison between the transporters and the clinical departments. Addresses issues and develops solutions proactively. Ensures productivity measures are met by assigning wheelchairs to be rounded up, equipment to be cleaned, and/or transporters to be assigned to clinical areas to help when it is slow.

Optimizes service by helping transport, completing equipment calls, or filling in for transporters or equipment cleaning personnel when necessary. Is the point of contact for Clinical Directors when the manager is out.

• Ensures that established safety procedures are followed throughout the transportation process.
• Monitors the proper functioning of all transportation equipment.
• Effectively communicates with department personnel and transporters/equipment cleaners.
• Ensures transporters are cycled through lunches efficiently.
• Calls on equipment cleaners to help transport when short-handed or calls are backed up.
• Communicates with transporters when calls are delayed too long or taking an unusually long time.
• Fields questions from clinical department personnel, transporters, and equipment cleaners.
• Helps run calls if the department gets backlogged.
• Assists with coaching/mentoring Associates.
• Assists with training and onboarding new associates.
• Is the point of contact for Clinical Directors when the manager is out.
• Conducts oneself in a manner that enhances the patient?s experience and supports Christus Good Shepherd?s values of Dignity, Integrity, Excellence, Stewardship, and Compassion.

• High School diploma or equivalent.

• Experience working with patients or customers preferred but not required.
• Experience in the healthcare industry preferred but not required.

• BLS required upon starting the position.

5 Days - 8 Hours

Full Time