Case Management Assistant

Case Manager Assistant Position Summary

The Case Manager Assistant provides administrative and clinical support to the case management team, ensuring coordination of post-discharge services, payer communication, and documentation tracking to facilitate timely and effective patient transitions.

• Support case managers with tasks such as preparing referral packets, organizing admission and discharge records, making calls, and obtaining signatures.
• Assist in arranging post-discharge follow-up care and services.
• Submit necessary clinical documentation for insurance reviews (admission, concurrent, retrospective).
• Monitor and track payer responses including approvals, appeals, denials, and communicate updates to the appropriate internal teams.
• Track certified hospital days and notify case management staff of missing certifications.
• Perform other related duties as assigned.

Position requires strong administrative and communication skills.

Ability to coordinate with payers and clinical teams is critical for success.

The requirements listed below are representative of the knowledge, skills and/or abilities required.

College degree in a healthcare-related field preferred.

Minimum of 1 year of experience in hospital or post-acute healthcare setting, with preference for case management or clinical department support.

LPN or Social Work degree preferred but not required.

Proficiency in Microsoft Word, Excel, keyboard typing, and use of general office equipment.