Medical Equipment Customer Service Representative

Medical Equipment Customer Service Representative

Join to apply for the Medical Equipment Customer Service Representative role at Rotech Healthcare
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3 days ago:
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At Rotech Healthcare Inc. we’re more than a medical equipment provider—we’re a trusted partner in patient care. We are a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, empowering patients to manage their health from the comfort of home. With hundreds of locations across 45 states, we deliver high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively.

Whether you’re a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Job Summary
Rotech Healthcare Inc. is seeking a detail‑oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast‑paced, patient‑centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

• Ability to work cooperatively with others.
• Assist with office operations including supply monitoring, deposits, and batch reporting.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Deal politely with patients and referral sources.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Manage several tasks at once.
• May be required to cover on call, drive a company vehicle and make deliveries to patients’ homes.
• Predictable and regular attendance (arrive to work on time).
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Provide technical assistance and support for walk‑in and retail equipment requests.
• Perform other duties as assigned.

• Be part of a mission‑driven team improving lives through home‑based care.
• Work in a supportive environment with opportunities for growth and advancement.
• Competitive compensation, benefits, and employee recognition programs.

• Background check (company‑wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

• High school diploma or GED equivalent, required.

• One year of related work experience, preferred.
• Experience in home healthcare, medical billing, or patient intake (preferred).
• Familiarity with insurance verification and reimbursement practices.
• Knowledge of medical terminology and durable medical equipment is a plus.

• Ability to interpret and respond to various forms of communication (verbal, written, visual)
• Capable of working independently and collaboratively within a team
• Demonstrated problem‑solving, time management, and organizational skills
• Excellent verbal and written communication skills in English
• Maintain confidentiality and handle…