Welcome Coordinator

Title: Welcome Coordinator

Company: Oak Street Health

We create an inclusive environment for anyone who walks through our doors and make a positive first and last impression on our patients. Welcome Coordinators are the face of the clinic and keep center operations efficient. They perform various administrative tasks that allow broader teams to deliver care and make Oak Street a great place to work. Tasks include scheduling patient appointments, managing inbound and outbound phone calls, fax and mail distribution.

Welcome Coordinators are expected to be friendly and highly flexible.

• Welcoming patients and guests
• Conducting visit check‑in and assisting patients with required forms
• Collecting co‑pays
• Updating patient information and making changes in the electronic medical record platform
• Scheduling and rescheduling appointments within the electronic medical records platform
• Managing phone lines: answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by community members (where necessary)
• US work authorization

• Experience in a customer‑service setting
• Some college education

• A flexible and positive attitude
• A welcoming and nurturing attitude toward older adult patients
• High level of integrity

40 hours

Full time

$17.00 - $25.65 per hour

We offer a competitive mix of pay and benefits, including a 401(k) plan with company matching, employee stock purchase plan, affordable medical plans, wellness programs, and more. For more information, visit

We anticipate the application window for this opening will close on: 01/18/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.