Customer Onboarding Representative
Listed on 2026-03-05
-
Business
Customer Success Mgr./ CSM -
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Mgr./ CSM
Description
Join the Team Behind the World’s Leading Class Management Software!
What You Will Do- Coaching new end users on our software
- Being a consultant to our new software users
- Upgrading customers from Signature to Premium
- Working on retention initiatives for existing clients
- Webinars on training new and existing clients
- Providing onboarding guidance for new clients of our sister company
- A love for talking to people of all technical experiences
- Ability to communicate well through online meetings and in-person
- High attention to details
- Ability to talk to new clients and complete the discovery process
- Excellent time management skills
- Industry and/or iClass
Pro software experience (this is a huge plus!)
We believe in taking care of our people.
- Strongly competitive compensation package
- Generous PTO because work-life balance matters
- Comprehensive health benefits including medical, dental, vision, and more!
- 401(k) match to help you plan for your future
- Fun company events that connect our team
- Career growth opportunities in a thriving, purpose-driven company
At iClass
Pro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.
Our class management platform powers thousands of youth activity centers worldwide
, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running:
2023, 2024, and 2025!
We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.
All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.
iClass
Pro is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
E-Verify is used to verify authorization to work in the U.S.
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