Eligibility Services Clerk

Overview

Date:
Jan 13, 2026

Location:

LONGVIEW, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Eligibility Services Clerk

Job Title: ES Clerk II

Agency: Health & Human Services Comm

Department: TW Reg 04 EOAPD

Posting Number: 12698

Closing Date: 02/12/2026

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Group: TEXAS-A-09

Salary Range: $2,481.75 - $3,404.91

Pay Frequency: Monthly

Shift: Day

Telework: Not Eligible for Telework

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility

Location:

LONGVIEW

Job Location Address: 1750 N EASTMAN RD

Other Locations: MOS Codes: ,,,,,,6672,15P,3F5X1,420A,42A,56M,68G,741X 8A200,AZ,CS,F&S,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS

Brief Job Description

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.

We want you to join our team!

• Provides a variety of clerical support services in a service delivery office. Provides clerical support to Eligibility Operations staff.
• Process mail, open and date stamp incoming applications and supporting documents.
• Reviews applications for required signature, date, and supporting documents.
• Logs applications and assigns complete applications for processing.
• Returns incomplete applications to clients and assists with completion when necessary/requested.
• Copies and returns original documents upon request to clients/customers.
• Responds to client inquiries and requests for assistance.
• Job requires detailed oriented individuals with the ability to apply complex policies and procedures.

• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
• Ability to communicate verbally and in writing.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.

• High School diploma or GED equivalent is required.
• Experience working in a professional customer service environment.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.
• Bilingual (English / Spanish) Skills Preferred.
• Work experience using a computer for inquiry and data entry,…