Service Coordinator

Overview

Who are we? At Safety First, we have a clear mission: to offer quality products and services to protect, support, and improve the daily lives of our customers. Every day, we work with rigor, expertise, and passion to build safer and more sustainable environments. Our people are our strength, and success comes from teamwork and respect for individuals. We foster a workplace where everyone is valued and supported.

Our company culture is characterized by close relationships, collaboration, and a positive atmosphere. We celebrate collective successes, support each other through challenges, and create a workplace where everyone can thrive. Working with us means joining a people-focused, dynamic, and committed company where the values of respect, flexibility, and recognition are a lived reality.

• As a Service Coordinator for Field Technicians, plan and coordinate service activities to ensure field technicians provide high-quality support to customers.
• Plan and assign road work to technicians, analyze their skills, availability, and the profitability of routes by sector to minimize unnecessary travel based on customer requests.
• Manage and update technician schedules, considering emergencies and last-minute requests in a dynamic environment.
• Facilitate communication between field technicians, customers, and the internal team to ensure smooth information flow.
• Provide administrative support by preparing required documentation and monitoring service contracts.

• Prior experience in service coordination or management of field workforce.
• Excellent organizational skills and ability to manage priorities.
• Resourcefulness and good communication skills.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to quickly resolve problems and make informed decisions.
• Strong computer skills, including proficiency in office software.
• Ability to work under pressure while maintaining a high level of performance, even in unexpected or stressful situations.

• Competitive compensation.
• Comprehensive benefits package including a health spending account ($500 to $1,200 for a family).
• RRSP - to secure your future too.
• 3 flexible vacation days per year (after one year).
• Flexible hours for a better work-life balance.
• A safety culture where employee protection is a real priority.
• Managers who listen and are open to your ideas.
• Opportunities for advancement within the organization.
• On-site mobile cafeteria thanks to our social club.
• Social activities throughout the year: BBQs, contests, theme days. We also like to have fun!
• Access to a 24/7 gym at our St-Hubert head office.

📩 Ready to join a team where your dedication makes all the difference?

Apply now:

Safety First Fire Prevention is an equal opportunity employer and encourages applications from women, visible minorities, Indigenous people, people with disabilities, LGBTQ2S+ people, and other marginalized individuals.