Conseiller aux Familles - syndiqué | Funeral Arranger - Union

** RESPONSABILITÉS DU POSTE
** Assister aux tâches générales du bureau, y compris répondre au téléphone et préparer des rapports, si nécessaire.
** Exigences
* *** MINIMALES*
* ** Expérience
** Un minimum de trois (3) ans d’expérience comme assistant funéraire.
** Connaissances, compétences et aptitudes
** Avoir de bonnes compétences de communications Avoir de bonnes compétences de résolution de problèmes Être capable de faire plusieurs tâches à la fois et d’établir ses priorités. Avoir une attention aux détails.
** Exigences physiques*
* * Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
* Confirms authorization to proceed with the service arrangements
* Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
* Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs
* In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kin
* Ensures potential pre-need referrals are shared with Family Service Counselors
* Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations
* Prepares and accurately completes documents and online entries related to services, cremations, maintenance
* Assists with general office duties including answering phones and preparing reports as necessary
* Assist with the maintenance of vehicles, the facility and property
* Receives caskets and other funeral home supplies as well as place into inventory
* Ensures refreshments are available (where allowed by law)
* Basic knowledge of religious and fraternal organizations customs
* Knowledge of computers and some software including MS Office Suite required
* High level of compassion and integrity
* Good communication skills
* Problem solving skills
* Ability to multi task and set priorities
* Detail oriented
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