Customer Experience & Leasing Specialist

The Araho Group is a Colorado-based owner-operator of small apartment communities throughout Denver, Greeley, Longmont, and Colorado Springs. We operate in a dynamic, non-corporate environment where initiative is expected, adaptability is essential, and impact is visible.

We believe the best results come from empowered people. Our team members enjoy autonomy, real responsibility, and the opportunity to grow alongside a company that values honesty, grit, and getting things done the right way. Our mission is simple: turning apartments into communities for our residents, meaningful returns for investors, and a workplace where hard work and accountability are recognized.

The Customer Experience & Leasing Specialist plays a vital role in the daily successes of a 92-unit multi-family community in Longmont, Colorado. This role is ideal for someone who thrives at the intersection of people, operations, and momentum — a relationship-builder who enjoys guiding prospects from first impression to move-in, while also serving as a trusted, approachable presence for current residents.

Additionally, the role provides exposure to broader property operations.

With a strong emphasis on leasing performance, resident experience, and daily operational support
, this position offers hands-on exposure to the inner workings of a multi-family community. For the right individual — driven, coachable, and eager to grow — this role provides a clear path toward expanded responsibility and long-term advancement within property management.

Leasing & Marketing Operations

• Conduct apartment tours and effectively present the community to prospective residents
• Manage leasing pipeline: inquiries, follow-ups, applications, approvals, and move-ins
• Execute lease renewals and resident retention efforts
• Assist with pricing strategies and leasing goals in collaboration with leadership
• Ensure all leasing, marketing, and resident interactions are conducted in full compliance with Fair Housing laws and company policies

Resident Relations

• Serve as a primary point of contact for residents, fostering positive relationships
• Address resident questions, concerns, and service requests professionally and promptly
• Assist with conflict resolution and escalation when appropriate
• Support community events and resident engagement initiatives

Daily Operations Support

• Assist with rent collections, notices, and basic compliance documentation
• Coordinate with maintenance on work orders and unit readiness
• Support move-in/move-out processes and unit inspections
• Maintain accurate resident records and property data in management software
• Assist with general administrative and operational tasks as needed

This role is designed to evolve. As proficiency is demonstrated, responsibilities may expand to include:

• Deeper involvement in property operations and budgeting
• Vendor coordination and oversight
• Exposure to financial reporting and owner expectations
• Increased decision-making authority within the community

Qualifications:

• 1–3 years of experience in any of the following: sales, leasing in multi-family, customer service, hospitality, or property management (preferred), with a demonstrated ability to deliver exceptional customer experiences
• Strong written and verbal communication skills, paired with excellent organizational and time-management abilities
• Demonstrated ability to work independently, stay highly organized, and balance leasing urgency with operational accuracy while managing competing priorities and problem-solving resourcefully.
• Proficiency with email, Microsoft Office, and CRM applications; experience with Entrata or similar property management software is a plus
• Self-motivated, adaptable, and eager to learn, with a genuine interest in professional growth and advancement within property management

Our Commitment to You

We offer a competitive compensation package designed to reward performance, support professional growth, and recognize the value each team member brings to the company. With the base salary range of $48,000 - 55,000 annually
. Compensation is…