Custom Program Specialist

The Position:
Custom Program Specialist The Company

Pushing boundaries to redefine the future of hydration, Hydra Pak creates innovative gear that is specialized for a variety of different athletic activities. Easy-to-use and highly functional, every Hydra Pak product showcases the technical manufacturing expertise that has distinguished the company for two decades. By offering a better way to hydrate, and continually seeking to refine its offerings, Hydra Pak has pioneered new product categories and become a trusted hydration partner for athletes worldwide.

The company sells to athletes directly and as an original equipment partner of major brands in the active Outdoor Recreation industry that incorporate our hands‑free hydration reservoirs and soft flasks into hydration backpacks and running vests. We work with over 70 leading brands in this capacity including Osprey Backpacks, Salomon, Patagonia and The North Face. Hydra Pak also operates as Bottle Bright®, the natural and effective cleaning tablet.

Our branded hydration products are available at specialty sport stores worldwide.

• Advocates:
  We are a customer‑focused company. We think about the challenges our customers face and make them our top priority.
• Team Players:
  Teamwork makes the dream work. We collaborate and focus on the overall success of our customers and our company. We all unload the container and collaborate without ego.
• Honest:
  We’re committed to moral principles and having high integrity. Our handshake is our word. We strive to do the right thing, even when no one else is paying attention.
• Long‑View Thinkers:
  We’re focused on where we want to go, and what we have to do today to meet tomorrow’s goal. From our team members to customers, we recognize that long‑lasting, authentic relationships are the key to our continued growth and success.
• Entrepreneurs & Innovators:
  We are the experts in our category and craft. We don’t settle. We create new products and services and improve on what’s already been done.
• Tolerant & Respectful:
  The Golden Rule drives us. We value the importance of diversity in work, play and life. We bring our whole selves to work. We treat everyone with respect and dignity.
• Eco‑Conscious:
  We believe in protecting, preserving, and providing access to the communities where we work and play. We endeavor to reduce our environmental impact on the earth and its resources.

The Custom Program Specialist is responsible for managing the end‑to‑end custom ordering process while delivering exceptional customer service. The custom program includes custom printing at both our in‑house facility in Colorado and factory direct production overseas. The representative will assist customers with product selection, artwork specification, apply graphics to templates, coordinate approvals, and then deliver the project to the Production Teams.

This role provides exceptional customer service and proactively seeks resolution for any and all potential issues or delays. This role serves as the primary point of contact for new and existing customers, ensuring seamless communication and coordination between internal teams, including sales, production, logistics, and finance.

• Serve as the primary point of contact for the Custom Program, guiding customers through the end‑to‑end ordering process, including product selection, artwork approvals, pricing, and production timelines via phone and email.
• Prepare and apply customer artwork to pre‑built templates in Adobe Illustrator, generating production‑ready proofs for customer approval and submission to the Production Team.
• Collaborate cross‑functionally with Sales, Production, Finance, and Fulfillment teams to ensure accurate order entry, smooth workflow coordination, and on‑time delivery.
• Accurately enter orders into the ERP system, calculate shipping costs, and process customer payments in a timely manner.
• Manage and organize all shipping documentation, including packing lists, commercial invoices, bills of lading (BOLs), and customs forms to ensure compliant and timely domestic and international shipments.
• Conduct proactive customer…