Senior IT Support Engineer

Title: Sr. IT Support Engineer

Location: Longmont, CO (Onsite daily - 80504)

Duration: Contract-to-Hire

Work Requirements: US Citizen, GC Holders or Authorized to Work in the US.

• This position will be onsite daily in Longmont, though there will be occasional travel to field locations near the Denver area
• Strong skills in Microsoft technology, including M365 suite are a requirement in this position

Responsible for providing technical support to the IT end-users across all levels in the organization. The candidate must have excellent interpersonal skills and be able to earn the trust of people at all levels of the organization.

• Ensure systems remain operational in compliance with oversight guidelines
• Triage IT Service Desk requests and determine the appropriate action(s) to resolve
• Evaluate, install, configure, and deploy IT hardware, applications, systems software, products, and/or enhancements to existing applications throughout the enterprise following approved processes
• Maintaining records of currently deployed hardware and software within the enterprise
• Analyze IT incident reports and service requests to identify trends
• Translate business requirements into technical specifications
• Provide timely communication and status to stakeholders & supervisors
• Collaborate with analysts, developers, and business system owners to test new programs and applications
• Collaborate with support analysts and technicians to modify existing processes or develop new processes to support user requirements
• Collaborate with other IT functional groups to ensure support is available for custom applications, websites, and Share Point
• Liaise with network administrators and software developers to ensure a positive end-user experience
• Work independently and proactively in a business environment
• Troubleshoot independently and resolve certain levels of IT support issues
• Develop and create documentation and support materials for curriculum and instruction technologies
• Ensure Compliance Guidelines are followed
• Occasional travel to field sites within the Denver area, as needed

• Bachelor's degree preferred in computer science, business, finance, or equivalent major; or equivalent experience
• 3-5 years+ of experience working in a technical support role
• Experience supporting a cloud-based Microsoft suite
• Experience working with Windows desktop environment
• Experience with SCCM/MECM and Azure/Intune Application Packaging
• Experience working with Apple iOS, iPhone, iPad
• Experience working with Android devices phones/tablets
• Strong written and verbal communication skills
• Excellent judgment, general business knowledge, and problem-solving skills
• Proven experience interacting effectively with executives, stakeholders, internal customers, and co-workers under stressful and demanding situations
• Critical thinking skills with the ability to visualize the big picture or manage tactical detail as required
• ITIL Certification (Foundation and Service Desk) a plus

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• ...and much more!

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

Learn more about us at

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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