Guest Services W​/Spa Management – Longmont

Overview

Spavia Longmont is seeking a part time Guest Services team member. Must be available to work 2-4 shifts/week with flexibility to work weekends, evenings and day shifts. We are an independently owned and operated luxury day spa located in Longmont, CO. Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions.

We strive to provide an exceptional experience for every guest, every visit. Our Guest Services team members are the face of our spa, portraying a polished and professional demeanor at all times.

They are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

• Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
• Competitive commission / bonus payout structure / quarterly pay increases / employee benefits
• We are family: giving, respectful, team atmosphere, and fun!

• Customer Service: responsible for guest communications/interactions and for managing guest transactions through the point-of-sale system. Including but not limited to:
• Greeting and assisting guests
• Scheduling appointments and answering phones
• Checking guests in and out and ensuring the accuracy of all transactions
• Membership, spa boutique, and product sales
• Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
• Community relations:
  Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events
• Cleanliness:
  Maintaining a beautiful spa, retail space, and reception area. Responsible for ensuring retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked
• Support the entire spa team to provide a 5-star exceptional experience

• Minimum high school diploma
• Self motivated
• Reliable, punctual, passionate and goal-driven
• Professional, team player
• Drug/alcohol free
• Articulate speaker with an ability to multitask
• Combined education and previous customer service / administrative and retail experience is strongly desired
• Must be available to work 2-4 shifts/week with flexibility to work weekends, evenings and day shifts
• Spa and/or management experience preferred

Job Type: Part-Time position.

$16.50/hour

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