Boston Campus Receptionist and Operations Assistant

Hours:

Monday
- Friday, 8:30am to 3:00pm

The Boston Campus Receptionist and Operations Assistant is responsible for providing day-to-day administrative support to the Boston campus for Cambridge College. This position is critical to the smooth operation of the Boston site and has constant interaction with potential and current students, faculty and staff; alumni and donors and external guests.

The Boston Campus Receptionist and Operations Assistant must possess excellent communication and office skills; be pleasantly engaging; be able to multitask; be team-oriented; and strive to resolve challenges when they arise. As a front-line representative of the Boston site, the Receptionist and Operations Assistant must possess knowledge of the departmental functions and be supportive of and passionately believe in the University's mission.

• Operate and transfer calls on the Boston Campus main switchboard efficiently and professionally; take messages when needed.
• Greet visitors in a friendly, welcoming, and professional manner.
• Provide excellent customer service to students, faculty, and staff.
• Respond to student inquiries and concerns empathetically, referring them to appropriate resources.
• Manage and distribute incoming mail and deliveries.
• Adhere to University policies and collaborate with departments across all locations.
• Attend required training sessions.
• Perform other duties as assigned.

• Monitor and report facility issues promptly to appropriate University staff.
• Manage daily facilities operations, including Hood Park-related issues and office moves.
• Communicate and coordinate operational changes due to Hood Park property management activities.
• Manage the student, faculty, and staff parking program, including issuing and tracking IDs.
• Coordinate with Campus Security and 911 as needed for emergencies.
• Work closely with Hood Park property management and University departments.
• Support approved supply ordering through WB Mason.
• Respond to emergency situations and participate in emergency planning and notifications.

• Provide logistical support for event scheduling, including managing security and cleaning vendors, and coordinating event setup and breakdown.
• Support space rental programs and serve as the primary point of contact for service needs.
• Provide administrative support for repair, construction, and campus improvement projects.
• Assist with preparation and breakdown of Boston campus commencement ceremonies.
• Other duties as assigned.

• Minimum requirement Associates Degree or higher
• Proficiency in Microsoft Office Suite
• Well established written and verbal communication skills
• Ability to establish and maintain effective working relationships with all members of the University community including students, faculty, staff, and administrators
• Ability to adhere to University policies and procedures.
• Ability to handle confidential information with discretion and within FERPA and HIPAA guidelines.
• All new employees must complete the FERPA, Anti-Harassment, and any other required online training within 15 days of employment.
• General knowledge of the University's mission, purpose and goals and the role this position plays in achieving those goals.