F&B Supervisor

Food & Beverage Supervisor

JOB DESCRIPTION

Food & Beverage / Culinary

Director of Food & Beverage / F&B Manager

Non-Exempt

The Food & Beverage Supervisor is responsible for supervising daily food and beverage operations during assigned shifts to ensure service excellence, operational efficiency, and compliance with brand-specific standards (Hilton, Marriott, Starbucks licensed standards where applicable, or independent brand standards). This role provides direct oversight of frontline team members and supports management in maintaining high service, cleanliness, safety, and guest satisfaction levels across all food and beverage outlets.

This is a seasonal position starting mid May and ending mid September.

• Minimum of 1–3 years of food and beverage experience in a hotel, restaurant, or high-volume service environment
• Prior supervisory or lead experience preferred
• Knowledge of Hilton and/or Marriott food and beverage service standards preferred
• Experience working in branded or licensed concepts (e.g., Starbucks) preferred, if applicable
• Familiarity with POS systems, basic scheduling, and operational reporting
• Physical requirements:
  
  Flexible hours required, including mornings, evenings, weekends, and holidays
• Medium work – exerting up to 50 pounds of force occasionally and/or up to 20 pounds frequently
• Ability to stand and walk for extended periods in a fast-paced environment
• Maintain a professional appearance and adhere to uniform and grooming standards according to brand-specific requirements
• Ability to communicate effectively, verbally and in writing, with guests, employees, and management
• Strong leadership, organizational, and interpersonal skills
• Ability to multitask and prioritize responsibilities during peak service periods
• Maintain confidentiality of company, guest, and employee information
• Attend all required hotel meetings, departmental briefings, and brand-mandated training sessions
• Comply with all company policies, brand standards, licensing requirements (if applicable), and applicable local/state/federal regulations
• Perform other duties as requested by management

• Supervise food and beverage team members during assigned shifts to ensure service standards are met
• Provide direction, coaching, and real-time feedback to servers, bartenders, baristas, and support staff
• Ensure compliance with brand-specific service, cleanliness, and operational standards across all outlets
• Maintain daily communication with Culinary, Banquets, Front Desk, and Food & Beverage Management
• Assist with opening and closing procedures for food and beverage outlets
• Monitor service flow, table turns, beverage service, and guest experience during meal periods; ensure proper execution of menus, recipes, portion controls, and presentation standards
• Support labor management by assisting with break compliance, shift coverage, and staffing adjustments
• Assist with inventory monitoring, restocking, and proper product storage
• Support banquet and event service as needed, ensuring coordination with Conference Services and Culinary teams
• Support daily operations of Starbucks-licensed or other branded outlets in accordance with licensing and brand standards
• Ensure beverage quality, cleanliness, merchandising, and customer experience expectations are met
• Assist with partner training, certification, and compliance requirements
• Promote a service culture aligned with Hilton and Marriott service values and brand guest experience expectations
• Address guest concerns and service recovery situations promptly and professionally
• Support guest satisfaction scores, internal audits, and brand quality assurance inspections

• Enforce food safety, sanitation, and responsible alcohol service policies
• Ensure compliance with health department regulations, OSHA requirements, and brand safety standards
• Identify and report safety hazards or operational concerns immediately
• Support emergency response procedures and incident reporting
• Complete shift reports, checklists, and required documentation accurately and timely
• Assist with training, cross-training, and performance feedback for…