Resident Services Coordinator II - Heritage Gardens

Resident Services Coordinator II - Heritage Gardens

Job Category
:
Resident Services

Requisition Number
: RESID
004344

• Posted:
  January 20, 2026
• Full‑Time
• On‑site

Location:

941 E Pacific Coast Hwy, Long Beach, CA 90806, USA

At Mercy Housing, we are on a mission to redefine affordable, low‑income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program‑enriched housing across the country.

The successful Resident Services Coordinator II will facilitate and implement core programs as delegated by the program model, collect and record data to measure program outcomes, identify human and community service needs of residents, and develop strategies to link residents with needed services, including assistance in overcoming barriers to access. The role also includes building community partnerships, acting as an ambassador/advocate of the property, and delivering direct services when other options are unavailable.

The coordinator actively participates with other staff working toward resident stability.

We encourage candidates with lived experience to apply. This is an on‑site position.

Pay
: $28.00–32.00/hour DOE

• Several healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year’s Holiday
• Paid Parental Leave and Caregiver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

• Collect required data for designated program components and record data in the Mercy Housing database accurately and timely. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) to offer residents opportunities to assist their community and guide them toward appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

* This is a brief description of the position.
Pursuant to the Los Angeles Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.