Tire and Battery Service Advisor

Overview

Position Summary... What you'll do...

• Be a Team Member:
  Collaborates with team members to fulfil sales and service requests educating other associates on tools tasks resources and mentor new technicians communicating and developing interpersonal skills for providing safe and efficient customer service.
• Be an Expert:
  Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality; demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques.
• Be a Techie:
  Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training; adapts to new tools and encourages others to use them.
• Be an Owner:
  Communicates equipment, tools, and supplies needs; leads tracking and monitoring of returns and special orders; operates cash registers and processes transactions; maintains inventory accuracy, audit safety and compliance standards; reports complaints, safety hazards, and problems with products, services, and work areas; completes paperwork and required documentation; ensures merchandise is packaged, labeled, and stored per company policies; identifies member needs and assists with purchasing decisions;
  
  resolves issues and concerns.
• Be a Talent Ambassador:
  Acts as a brand advocate by valuing the member experience, modeling high-quality service and products, developing, influencing, and inspiring others to work in a respectful, supportive, and team-oriented style; understands roadblocks and assists in training team members.
• Complies with company policies, procedures, and ethics; applies related action plans using the Open Door Policy in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers, and other partners; identifies priorities and deadlines; communicates progress and information; identifies improvement opportunities and adapts to change and feedback.
• Respect the Individual:
  Embraces differences, creates a workplace where associates feel seen and supported, and fosters belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent.
• Respect the Individual:
  Works as a team, builds strong relationships, and communicates with impact, energy, and positivity to motivate and influence.
• Respect the Individual:
  Strengthens the team by mentoring others and recognizing contributions and accomplishments.
• Act with Integrity:
  Maintains high standards of integrity, ethics, and compliance; models Walmart values; holds self and others accountable; supports Walmart's goal of becoming a regenerative company by positively impacting associates, customers, members, and the world.
• Act with Integrity:
  Acts in a selfless, humble, self-aware, honest, fair, and transparent manner.
• Serve our Customers and Members:
  Delivers results while putting the customer first.
• Serve our Customers and Members:
  Makes decisions based on reliable information; balances short- and long-term priorities; considers how own work impacts the team's ability to deliver for all stakeholders.
• Strive for Excellence:
  Displays curiosity, a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Strive for Excellence:
  Drives continuous improvements; is open to and uses new technologies and skills; supports others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
  For information about PTO, see
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and…