Lucilles BBQ - Front Desk

Base pay range: $15.50/hr – $15.50/hr.

Job details:

Location:

Lucilles BBQ LB Towne Center – Long Beach, CA. Position type:
Part Time. Shift: Any. Job category:
Restaurant – Food Service.

The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest information and provides accurate quote time when appropriate. Seats and presents clean menus to guests in a friendly, professional, and quick manner. Assist servers in various steps of service, including the removal of dishes and tableware and preparing tables in a professional manner for new guests.

Candidates should be organized, able to think and act quickly and effectively while retaining self‑composure.

• Greeting and seating guests, presenting menus to guests, informing them of special menu items
• Working in a team environment with the ability to be an effective team player
• Maintaining adequate knowledge of location’s food offering and preparation
• Providing guests with hospitality in a manner that achieves company service standards and exceeds their expectations
• Taking guest information and quoting wait time to guests accurately when tables are not immediately available
• Planning reservations and waitlist parties in advance, at or within the given time or time frame
• Reviewing the floor plan to assess current and upcoming table availability changes
• Observing tables and keeping track of clean, dirty, and occupied tables
• Cleaning, organizing, and stocking menus at the front desk
• Answering the phone in accordance with company standards; answering questions concerning the menu and restaurant
• Assisting food servers by removing used or unnecessary items from guests’ tables; providing initial beverage service; bussing tables and resetting for new guests
• Interacting with guests entering and departing, ensuring a positive dining experience
• Filling to‑go orders, if applicable, according to food and beverage specifications, preparation, and packaging standards
• Maintaining restrooms throughout shift
• Supporting food servers and kitchen staff in other duties as required
• Taking pride in personal appearance; reporting to work in neat and clean clothing; maintaining well‑groomed hair and personal hygiene as established by company policy
• Displaying integrity and honesty in all aspects of employment
• Performing other duties as directed

• Excellent verbal and written communication skills
• Excellent interpersonal and conflict‑resolution skills
• Excellent organizational skills and attention to detail
• Ability to remain calm while working under pressure in a fast‑paced environment
• Ability to act with integrity and professionalism
• Proficient ability to communicate in English, orally and in writing
• Ability to absorb and retain information quickly; ability to pass menu‑related tests
• California food handler’s card required
• Basic mathematical skills; ability to handle cash and make change
• Basic reading and writing skills
• Basic computer skills
• Multi‑task oriented

• Must be 18 years of age or older at the time of application
• Willingness to work evenings and weekends as required
• Knowledge of and ability to adhere to workplace safety procedures
• Must be able to suggestively sell food and beverage items

• One or more years of full‑service restaurant experience

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the team member is standing the entire shift. A seat is made available at the front desk for those coordinating or greeting.

The team member frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries, and pushes. The team member frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The team member is frequently required to walk, sit, and reach with hands and arms. The team member frequently carries trays up to 50 pounds and occasionally lifts and carries tubs and cases weighing up to 75 pounds.

The team member must frequently communicate with guests and coworkers. The team member is occasionally exposed to hazards including, but not limited to, cuts from knives, slipping, tripping, falls, and burns; frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood, and produce items, and frequent washing of hands.

Hofs Hut Restaurants, Inc. is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable.