Nettuno Server

Job Description

• Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities

• Adhere to company policy and procedures, as stated in the company Handbook

• Consistently offer professional, friendly and engaging service

• Provide the highest quality service to all guests at all times, by instilling the company philosophy.

• Participate actively in the resolution of guest concerns.

• Take orders, answer questions, and make recommendations for menu listed products.

• Use appropriate upselling techniques.

• Clear, clean, reset and maintain restaurant tables during shift.

• Assist other Servers in offering the highest level of service.

• Understand the processes of delivery and removal of all product and equipment.

• Handle all guest checks according to Hotel policy.

• Maintain pars and equipment as needed to successfully accomplish all restaurant service tasks.

• Completion of side work as assigned by Manager.

• Engage and genuinely interact with guests while anticipating their needs

• Explain food and beverage items in detail to our guests

• Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.

• Complete any necessary opening and closing paperwork and side work duties as required

• Work well with others as a team

• Prepare food and beverage as per guidelines

• Follow cash handling policies and procedures

• Assist in filling in at other F&B areas and/or outlets as needed

• Perform other related duties as assigned

• Display a congenial appearance and is well groomed at all times.

• Assist guests in a friendly, professional and polite manner.

• Maintain regular and predictable attendance

• Follow directions from Manager at all times.

• Other duties as assigned

• Prior serving experience with a minimum of 2 years in a similar restaurant environment.

• Must be able to speak, read, write and understand the English language.

• Requires excellent and polished communication skills

• Must possess basic math skills and the ability to use a calculator.

• Must possess basic computer skills.

• Ability to solve problems and make rational decisions.

• Knowledge of Restaurant operations, its services, and facilities.

• Must have superior guest service abilities as well as a complete understanding of California serving guidelines.

• Possess a proven track record for guest satisfaction

• Possess a strong sense of urgency

• Display a pleasant and cheerful disposition

• Maintain a high level of integrity

• Display a confident and professional appearance at all times and always meet company grooming standards

• Adapt in difficult situations with problem-solving abilities, and make decisions when necessary

• Show eagerness and capacity to learn

  • Able to work flexible hours, weekends, and holidays

• Hourly rate: USD $25.00 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.