Assistant Community Manager

Assistant Community Manager

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Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions.

• Responsible for posting all payments and income from all applicants, current residents, and non‑current residents accurately, timely, and efficiently.
• Responsible for processing and reconciling daily all account receivables.
• Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident and non‑current resident accounts; include bill back of utilities where applicable.
• Perform all end‑of‑the‑month closing procedures and reporting.
• Maintain accurate and organized records; audit resident files to ensure accurate records.
• Walk units and post all move‑out charges, statements, and security deposit refunds.

• Regular/daily onsite attendance is required.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with company policies and procedures.
• Strategic leasing management: ensure staff leasing techniques are effective in obtaining closures, follow‑up procedures met, signing/documentation of leases, and reporting systems are accurate and up‑to‑date.
• Implement marketing strategies and systems put in place by the annual marketing plan.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter, etc.).
• Effectively show, lease, and move in prospective residents.

• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis through regular property inspections and tours.
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids/pricing from vendors, suppliers, contractors, addressing inadequate service, etc.).

• High School Diploma or equivalent;
  Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

• Regular standing or sitting for prolonged periods; repeat motions involving wrists, hands, and/or fingers; assess accuracy, neatness, and thoroughness of work.
• Frequent movement between work sites.
• Occasional ascent/descend of ladders, stairs, scaffolding, ramps, step stools; work in tight and confined spaces; work overhead; adjust or move objects up to 25 lbs; operate machinery or power tools; operate motor vehicles and/or golf carts; work overtime, weekends, or night hours during emergencies; work in small or enclosed spaces; traverse flat or non‑flat terrain; work in extreme temperatures; work in outdoor environments such…