Airport Customer Service Supervisor - LGB

The Unifi Customer Service Supervisor is responsible for supervising employees to ensure daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers! This is a customer‑facing role, providing first‑class customer service to everyone. You are friendly, outgoing and love to make people happy on a daily basis!

• Must be a local (in‑state) resident.
• Valid In‑State Driver's License.
• Ability to pass a pre‑employment drug screen.
• Ability to pass up to a 10‑year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.

Experience:

Two or more years of relevant experience. Must be open‑minded and ready to work as part of a detail‑oriented team.

• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team‑oriented environment.
• Ability to type and/or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

• High School diploma or GED.

• Four or more years of relevant experience.
• Relevant supervisory experience.

• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Strong leadership qualities and ability to create a passionate and efficient workforce.
• Able to effectively resolve employee conflicts.
• Ability to apply creative solutions that have a positive impact on results.

• Flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!); may be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

• Must be able to lift, carry, push, pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jetway stairs.

• Supervise team of Customer Service Agents and Leads.

Unifi is an Equal Opportunity Employer. Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.