Associate Desktop Support Technician

About Us

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence. Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out!

This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

The Associate Desktop Support Technician will be responsible for all IT support desk resolutions and troubleshooting. Our Associate Desktop Support Technician role will work as part of the Global IT Support Team to deliver high quality technical support to users of Hydrafacial IT resources.

Primary Responsibilities:

• Provide first-level day-to-day IT support to local and regional users.
• Assist with the administration and support of Microsoft Office 365 (Exchange Online, SharePoint Online), basic networking, and other IT systems.
• Support Global IT with the rollout and implementation of infrastructure projects in the region.
• Log and update helpdesk tickets with clear progress notes following company procedures.
• Escalate complex issues to senior team members when appropriate.
• Assist with installations, configurations, and setup of laptops, workstations, and mobile devices.
• Document basic procedures and contribute to knowledge base articles.
• Provide support for user onboarding and offboarding, including account setup, access provisioning, and equipment preparation.
• Help maintain IT inventory, supplies, and hardware replacements.
• Perform other duties as assigned.

• High school diploma required.
• 1-2 years or above relevant working experience.
• Experience with Microsoft Windows 10, Office 365, MacOS (desirable).
• Experience with Microsoft Azure & Entra .
• Foundational understanding of networking concepts (DNS, DHCP, TCP/IP).
• Exposure to collaboration tools such as Microsoft Teams and Zoom.

• Exposure to cloud platforms such as Microsoft Azure or AWS.
• Strong troubleshooting skills with the ability to follow documented processes.
• Good communication skills and willingness to learn in a team environment.
• Customer‑service mindset with a proactive and positive attitude. Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.

Base Pay: $23.00 - $28.00/hour

Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.

Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers.

Please no phone calls or emails.