Program Manager – Sales CRM; Microsoft Dynamics 365

To Apply for this Job

Program Manager – Sales CRM (Microsoft Dynamics 365) (Hybrid, 3 days onsite)
Length: 9 month contract (potential extension)

Location:

Long Beach, CA 90712

We are seeking an experienced Program Manager – Sales CRM with a strong Healthcare domain background to lead complex, enterprise‑scale CRM transformation initiatives supporting Sales, Broker, and Provider operations.

This role requires end‑to‑end ownership of Microsoft Dynamics 365 Sales CRM programs — from strategy and roadmap definition through execution, governance, and value realization — while ensuring regulatory compliance, stakeholder alignment, and delivery excellence.

The ideal candidate brings hands‑on experience leading Microsoft Dynamics 365 CRM implementations within payer or provider environments and has successfully managed cross‑functional teams spanning business, technology, compliance, and vendor ecosystems.

Responsibilities:

• Own and manage end‑to‑end Sales CRM programs on Microsoft Dynamics 365 across multiple work streams, releases, and geographies.
• Define program scope, objectives, KPIs, and delivery roadmaps aligned to business growth and operational outcomes.
• Drive integrated planning across Dynamics 365 configuration, customization, integrations, data migration, reporting, and user adoption.
• Ensure delivery commitments across schedule, budget, scope, and quality.

• Serve as the primary point of contact for executive leadership, Sales Operations, Broker teams, IT, Compliance, and external vendors.
• Establish and lead program governance including steering committees, executive reviews, RAID management, and status reporting.
• Support SOW execution, change requests, and commercial governance activities.

• Translate business requirements from Sales, Broker, Marketing, and Provider teams into actionable CRM program deliverables.
• Align CRM capabilities to sales productivity, pipeline visibility, broker engagement, and provider collaboration goals.
• Track benefits realization, ROI, and measurable value delivery tied to business performance.

• Ensure CRM solutions align with healthcare regulatory requirements, including HIPAA, PHI handling, and data privacy standards.
• Collaborate with Compliance, Security, and Legal teams to embed controls within Dynamics 365 workflows and integrations.
• Support audit readiness and maintain documentation for healthcare‑specific controls and reporting.

• Oversee integrations between Dynamics 365 and upstream/downstream systems such as:
• Enrollment platforms
• Claims systems
• Billing systems
• Provider data platforms
• Marketing automation and analytics tools
• Guide best practices for Dynamics 365 architecture, release management, and environment strategy.
• Partner with architects and product owners to deliver scalable, secure, and future‑ready CRM solutions.
• Manage program budgets, forecasts, and resource plans, including onshore/offshore delivery models.

• 8+ years of Program Management or enterprise‑scale project leadership experience.
• 5+ years of hands‑on experience managing Microsoft Dynamics 365 Sales CRM programs.
• Demonstrated experience migrating Salesforce (SFDC) to Microsoft Dynamics 365 CRM.
• Strong Healthcare domain experience (Payer, Provider, or Health Services).
• Proven success managing multi‑vendor, cross‑functional programs.
• Expertise in Agile, Hybrid, and Waterfall delivery models.
• Excellent stakeholder management, executive communication, and presentation skills.