Program Manager -Sales CRM; Microsoft Dynamics 365
Listed on 2026-03-04
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IT/Tech
IT Consultant, Systems Analyst, IT Project Manager, CRM System
Role:
Program Manager –Sales CRM (Microsoft Dynamics 365)
Duration: 12+ months
Location: Long Beach, CA
Job Description:
Looking for an experienced Program Manager – Sales CRM with a strong Healthcare domain background. The ideal candidate will have hands-on experience managing Microsoft Dynamics 365 Sales CRM platforms, driving transformation programs in payer or provider environments, and coordinating cross-functional teams across business, technology, and vendor ecosystems.
Key Responsibilities
• Own and manage end-to-end Sales CRM programs on Microsoft Dynamics 365, spanning multiple work streams, releases, and geographies.
• Define program scope, objectives, success metrics, and delivery roadmaps aligned to business outcomes.
• Drive integrated planning across Dynamics 365 configuration, customization, integrations, data migration, reporting, and user adoption.
• Ensure delivery commitments across schedule, budget, quality, and scope.
• Serve as the primary point of contact for client leadership, sales operations, IT, compliance, and external vendors.
• Establish and run program governance, including steering committees, executive reviews, RAID management, and status reporting.
• Translate business needs from Sales, Broker, Marketing, and Provider teams into actionable CRM program deliverables.
• Proactively manage risks, dependencies, and escalations with clearly defined mitigation strategies.
• Ensure CRM solutions align with healthcare regulatory requirements, including HIPAA, PHI handling, and data privacy standards.
• Collaborate with compliance, security, and legal teams to embed controls into Dynamics 365 workflows and integrations.
Required Qualifications
• 8+ years of overall experience in Program Management or Large-Scale Project Management.
• 5+ years of hands-on experience managing Microsoft Dynamics 365 Sales CRM programs.
• Strong experience in the Healthcare domain (Payer, Provider, or Health Services), with a clear understanding of sales and broker operations.
• Proven track record managing multi-vendor, cross-functional programs.
• Strong expertise in Agile, Hybrid, and Waterfall delivery models.
• Excellent communication, stakeholder management, and executive presentation skills.
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