Senior IT Support Specialist

At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware-rich and low-cost approach, Vast is rapidly developing its multi-module Haven Station.

Haven Demo's 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world's first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in, committed to executing our mission safely and on time.

If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us.

Vast is looking for a Senior IT Support Specialist, reporting to the Manager, IT Services, to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations. This person would provide advanced day-to-day technical support while also leading support initiatives, improving processes, and mentoring junior technicians.

This role goes beyond traditional help desk support - you will serve as a senior escalation point, drive operational improvements, lead small-to-medium IT projects, and help scale IT systems and workflows to support a fast-growing aerospace company. You will ensure systems run smoothly, users are supported efficiently, and IT operations mature through automation, documentation, and continuous improvement.

This will be a full-time, non-exempt position located in our Long Beach location.

Responsibilities:

Technical Support & Operations

• Serve as Tier 2/3 escalation point for complex technical issues.
• Provide advanced troubleshooting for Windows 11, Linux, and macOS environments.
• Provide help desk support and resolve problems to end user satisfaction.
• Monitor, respond to, and resolve incidents in ITSM systems (e.g., Jira) while meeting SLA metrics.
• Maintain and support enterprise resources including laptops, desktops, tablets, mobile devices, and network-enabled equipment.
• Support Active Directory / LDAP user administration and access control.
• Execute onboarding and offboarding processes.
• Perform workstation hardware upgrades, software deployments, and lifecycle management.
• Provide support for multiple company locations.
• Install, move, and configure equipment weighing up to 50 lbs.
• Provide support for our Conference Rooms.

Leadership & Project Execution

• Lead small-to-medium IT projects (hardware refreshes, system rollouts, office expansions, workflow improvements).
• Develop project plans, track milestones, and execute with minimal oversight.
• Mentor and provide guidance to junior IT technicians.
• Develop and maintain technical documentation and knowledge base articles.
• Identify recurring issues and implement scalable solutions.
• Assist in developing IT standards, processes, and operational playbooks.

Automation & Continuous Improvement

• Identify opportunities to automate repetitive tasks and support workflows.
• Develop scripts and automation solutions (e.g., Power Shell, Bash, Python, MDM workflows).
• Improve onboarding/offboarding efficiency through automation.
• Enhance reporting and metrics from ITSM platforms.
• Contribute to endpoint management improvements (In, JAMF, or similar tools if applicable).

Minimum Qualifications:

• 5+ years of progressive IT support experience.
• Demonstrated experience operating in a Tier 2 or Tier 3 capacity.
• Proven experience with ITSM tools (e.g., Jira SM, Zendesk, Service Now).
• Strong troubleshooting experience in Windows 11, Linux and macOS environments.
• Experience with Active Directory, identity management, and access control.
• Strong problem-solving skills with ability to resolve complex issues with limited information.
• Excellent communication and interpersonal skills.
• Demonstrated ability to work independently while contributing to team success.

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