Senior IS Support Specialist

At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware-rich and low-cost approach, Vast is rapidly developing its multi-module Haven Station.

Haven Demo's 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world's first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in, committed to executing our mission safely and on time.

If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us.

Vast is looking for a Senior Information Systems Support Specialist, reporting to the Manager, Technology Operations, to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations.

You will be providing day-to-day technical support to Vast's internal employees and making sure systems run smoothly. You will be the first point of contact for users experiencing technical issues, providing timely and efficient solutions to their problems. Your expertise in troubleshooting, problem-solving, and exceptional customer service will be key to your success in this role.

This will be a full-time, exempt position located in our Long Beach location.

Responsibilities:

Technical Support & Operations

• Escalation point of contact for IS Support specialists.
• Intermediary between IS support team and TPMs.
• Serve as Tier 2/3 escalation point for complex technical issues.
• Provide advanced troubleshooting for enterprise applications (ERP, MES, PLM).
• 60% of time spent providing L1/L2 support for all VAST Enterprise Systems, 40% of time assisting with project related work.
• Strong understanding of the enterprise system landscape and functional knowledge of processes.
• Management of IAM Groups and provisioning.
• Proficient in provisioning ticketing projects.

Leadership & Project Execution

• Lead small-to-medium IT projects (JIRA, license management, automation).
• Develop project plans, track milestones, and execute with minimal oversight.
• Mentor and provide guidance to junior IT technicians.
• Develop and maintain technical documentation and knowledge base articles.
• Identify recurring issues and implement scalable solutions.
• Assist in developing IT standards, processes, and operational playbooks.

Automation & Continuous Improvement

• Identify opportunities to automate repetitive tasks and support workflows.
• Experience with working with no code, low code solutions.
• Develop scripts and automation solutions (e.g., JQL, Power Shell, Bash, Python, workflows).
• Improve onboarding/offboarding efficiency through automation.
• Enhance reporting and metrics from ITSM platforms.
• Strong collaboration skills with multiple departments and stakeholders).

Minimum Qualifications:

• 5+ years of experience in IT or Information Systems support.
• Proven experience with ITSM tools.
• Strong problem-solving skills and ability to work independently and collaboratively.
• Exhibits excellent communication and interpersonal skills.
• Demonstrated ability to resolve difficult technical issues with limited information.

Preferred Skills & Experience:

• Experience in a manufacturing/aerospace environment.
• Prior experience working in a fast-paced startup environment or enterprise level environment.
• Familiarity with aerospace industry regulations and standards regarding IT and data.
• Experience supporting 1000+ end users.

Additional Requirements:

• Strong troubleshooting skills and application support skills.
• Strong attention to detail and exhibits proactivity/can do attitude.

Pay Range:

• Senior Information Support Specialist: $90,000 - $128,000

Pay Range:
California

$90,000-$128,000 USD

COMPENSATION AND BENEFITS

Base salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: 100% medical, dental, and vision coverage for employees and dependents, generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually, paid parental leave, short and long-term disability insurance, life insurance, access to a 401(k) retirement plan, Class Pass credits, personalized mental healthcare through Spring Health, and other discounts and perks.

We also take pride in offering exceptional food perks, with snacks, drip coffee & onsite barista, cold…