Medical Assistant MA Clinical Coordination Patient Support

Benefits

• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Dental insurance
• Free food & snacks
• Free uniforms
• Vision insurance
• Wellness resources

Roots, Inc. dba Roots Through Recovery is seeking a compassionate, organized, and detail-oriented Medical Assistant (MA) to support our clinical team in an outpatient behavioral health setting. This role is a key part of ensuring smooth patient flow, accurate documentation, and strong coordination between patients and providers.

This position is ideal for a Medical Assistant who enjoys both patient interaction and behind-the-scenes coordination, and who wants to work as part of a mission-driven healthcare organization.

• Clinical & Patient Support:
  Greet and room patients; take and record vital signs
• Prepare patients for appointments and assist with basic clinical workflows
• Observe and report patient concerns or changes to appropriate clinical staff
• Maintain a calm, supportive, and professional presence with patients
• Scheduling & Care Coordination:
  Schedule and confirm patient appointments
• Coordinate schedules with providers and clinical staff
• Communicate with patients regarding appointments, follow-ups, and logistics
• Support continuity of care through timely coordination and follow-through
• Documentation & Administrative Support:
  Accurately document patient information and encounters in the electronic health record (EHR)
• Ensure charts are complete, organized, and up to date
• Assist with tracking referrals, orders, and provider requests
• Maintain confidentiality and comply with HIPAA and organizational policies
• Team Support:
  Collaborate closely with clinicians, providers, and administrative staff
• Support clinic operations to ensure efficient daily workflow
• Perform other related duties as assigned within scope of practice

• Required:
  
  Medical Assistant (MA) certificate or equivalent training; certified and licensed nurses (CNA or LVN) are welcome to apply
• Experience in a clinical or healthcare setting
• Strong organizational and communication skills
• Comfort working with electronic health records
• Ability to multitask and manage a fast-paced environment

• Experience in behavioral health, substance use treatment, or outpatient care
• Bilingual (Spanish/English) a plus
• Familiarity with care coordination or scheduling in a clinical setting

• Supportive, team-based work environment
• Meaningful work serving individuals in need of care
• Competitive pay based on experience
• Opportunities for growth within a mission-driven organization