Medical​/Behavioral Health Receptionist

Medical/Behavioral Health Receptionist

Join to apply for the Medical/Behavioral Health Receptionist role at Roots Through Recovery

Roots Through Recovery provides comprehensive, patient‑centered behavioral health care to adults and adolescents. We are seeking a Medical/Behavioral Health Receptionist to join our team. In this role, you will schedule patient appointments, collect patient information, process patient insurance and admissions, and be responsible for the general organization and scheduling of patient appointments and records. The ideal candidate is highly organized with excellent attention to detail and excels at multi‑tasking in a fast‑paced environment.

• Greeting patients and making them feel comfortable and welcome at the practice
• Scheduling patient appointments for behavioral health services, including psychiatry and addiction medicine
• Coordinating with providers to schedule and confirm appointment times
• Answering phones and responding to patient inquiries via phone and email
• Collecting patient information and pre‑appointment documentation from patients
• Conducting insurance verification and reviewing benefits with patients, including patient responsibility
• Conducting pre‑authorizations for services with insurance carriers
• Maintaining updated medical records, including all patient demographics, appointments, follow‑ups and payment
• Working with the billing team to fulfill any requests and requirements for billing and payments
• Requesting prescriptions and refills with pharmacies when necessary
• Relaying messages to providers in a timely manner, faxing, and other office tasks
• Other administrative and clerical duties as assigned

• Previous experience as a Medical Receptionist, Office Manager or Front/Back Office Assistant
• Certification as a Medical Assistant, Nurse or Nurse Assistant (LVN, RN, CNA), or registered or certified SUD Counselor
• Knowledge of medical terminology and administrative processes
• Understanding of insurance verification of benefits (VOB) and explanation of benefits (EOB)
• Firm grasp of Electronic Health Records systems, information management programs, Google Calendar, Microsoft Office, and other computer programs
• Excellent organizational skills and attention to detail
• Strong interpersonal and verbal communication skills

• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive Compensation
• Career Advancement
• Rewarding work

Entry level

Full‑time

Administrative