Site Operations Manager

Harbor Community Health Centers Pay Range

This range is provided by Harbor Community Health Centers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$80,000.00/yr - $95,000.00/yr

MISSION, VISION, AND VALUES

Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers.

JOB SUMMARY

The Site Operations Manager – Long Beach Clinic is responsible for overseeing the daily operations of Harbor Community Health Centers’ newest location in Long Beach. Reporting directly to the Chief Operating Officer (COO), this position ensures the clinic operates efficiently, safely, and in alignment with Harbor

CHC’s mission, vision, and core values.

The Site Operations Manager plays a key role in coordinating administrative, operational, and technology functions to support a seamless patient experience. This includes managing front office workflows, collaborating with clinical and administrative teams, and serving as the on-site liaison for IT, facilities, and operational support. The Site Operations Manager will promote a culture of excellence, teamwork, and inclusivity while ensuring compliance with organizational standards, quality measures, and regulatory requirements.

This role requires a hands‑on leader who is proactive, adaptable, and committed to improving the health and well‑being of the Long Beach community through efficient operations and exceptional patient‑centered service.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Oversee daily non‑clinical operations of the Long Beach site, ensuring smooth patient flow and adherence to Harbor
  
  CHC standards
• Collaborate with the COO, IT Department, and departmental leads to implement operational policies and best practices across all clinic functions
• Monitor scheduling, patient access, and front desk workflows to optimize efficiency and patient satisfaction
• Ensure compliance with safety, infection control, and facility standards
• Partner with Facilities and IT departments to ensure timely resolution of site‑related issues and maintenance needs
• Serve as the on‑site liaison for IT support, coordinating technology setup, troubleshooting hardware and software issues, and ensuring functionality of EHR systems, phones, and equipment
• Assist with technology onboarding for new employees, ensuring proper access to systems and training in workflow tools
• Maintain inventory of technology assets and report needs for replacements or upgrades
• Act as an on‑site ambassador for Harbor
  
  CHC’s patient experience initiatives
• Monitor patient feedback, address complaints, and ensure timely resolution in coordination with leadership
• Support clinical staff in maintaining a patient‑centered environment and efficient service delivery
• Ensure the clinic’s environment reflects a welcoming, respectful, and inclusive culture
• Serve as the point of contact for administrative operations, including supplies, vendor coordination, and maintenance requests
• Support onboarding and training for new Long Beach clinic staff in coordination with HR and the COO
• Assist in monitoring key operational metrics (e.g., patient volumes, scheduling, no‑shows, etc.) and provide reports as needed
• Support quality improvement and compliance initiatives to ensure adherence to local, state, and federal regulations
• Provide day‑to‑day guidance and coordination for front office and support staff, ensuring accountability, teamwork, and professional growth
• Work closely with the COO to identify operational challenges and propose data‑driven solutions
• Participate in leadership meetings, contributing feedback from the Long Beach site perspective
• Lead by example in demonstrating Harbor
  
  CHC’s values and commitment to community health
• Other duties as assigned

QUALIFICATIONS

Education: Bachelor’s degree in health administration, business, public health or a related field required. Equivalent experience in…