Community Resource Center Representative, Intermediate; Bilingual Spanish - West L

Your Role

This position is located at our West L.A. Community Resource Center Location & require employee to work 5 days per week in the West L.A. Community Resource Center*

The Community Resource Center (CRC) team is responsible for managing the Blue Shield Promise Health Plan Information Resource Center (IRC) and jointly operating CRCs throughout Los Angeles County with L.A. Care. The IRC and CRCs connect members from both Blue Shield Promise and L.A. Care health plans, and the Los Angeles community, to classes and personalized services that foster community connections, address social needs, and keep people active, healthy, and informed.

The Blue Shield Promise CRC Representative provides in-person support to Blue Shield Promise members and consumers who visit a CRC. That support includes, but is not limited to, health plan member services, explanation of benefits, linkage to enrollment assistance, and referral to social services and care planning. In addition, the CRC Representative assists with engaging members on select quality events and participating in CRC-sponsored activities.

• Requires at least 3 years of professional experience
• Requires broad knowledge of operational systems and practices typically gained through extensive experience and/or education
• Requires being bilingual in Spanish as demonstrated by successful completion of an oral language proficiency test
• Requires at least 6 months of experience with Medi-Cal enrollment guidelines, specifically Medi-Cal renewal/redetermination process
• Requires customer service background
• Must demonstrate a positive attitude, flexibility, professionalism, and dependability in all workplace activities