Scheduling Specialist

The Welbe Health PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what. Our Scheduling Specialist is a critical team member who will ensure that Welbe participants receive care in a timely manner.

The Scheduling Specialist’s primary focus includes coordinating participant care, scheduling, and maintaining accurate team member availability for participant appointments. The Scheduling Specialist will also handle cancellations and rescheduling requests, reminder calls to participants regarding future appointments, and other administrative tasks as directed.

• Effectively coordinate the scheduling of participant appointments, including trouble‑shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn‑around times as outlined in appointment scheduling protocol
• Address cancellation and rescheduling requests from both staff members and participants, ensuring that changes are appropriately handled and promptly communicated to all relevant parties
• Answer incoming phone calls, emails, and requests coming into the center as needed
• Appropriately screen, transfer, resolve, and dispose of calls expeditiously while adhering to all process and documentation standards
• Maintain and update team member schedule availability in source systems, ensuring that accurate information is reflected for all available time slots
• Send appointment confirmations and appointment reminders as outlined by department protocols, updating appointments as needed

• High school diploma or equivalency required
• Minimum of one (1) year of experience working in healthcare required
• Experience in data entry and multiple software platforms, including one (1) year of experience working with an Electronic Medical Record (EMR)
• Excellent organizational and communication skills
• Bilingual English/Spanish preferred
• Benefits of Working at Welbe Health