Patient Services Technician

Title: Patient Services Technician

Location: Long Beach, CA

Department: Observation Care

Status: Full-Time

Shift: Days (8 hrs.)

Pay Range*: $21.97/hr.

- $23.20/hr.

At Memorial Care Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

The Patient Services Technician provides support services for the Surgery Pre-Admit, Pre-Op/Hold Unit at Memorial Care Long Beach Medical Center, primarily through assistance with clerical duties. This position reports at all times to a supervisor nurse. The Patient Services Technician independently seeks to identify and resolve questions and concerns from patients and their families, initiating contact with caregivers whenever appropriate. At all times he/she aims to ensure patient safety, comfort, and satisfaction.

• Demonstrates accuracy in computer input.
• Performs clerical skills to facilitate the accurate and efficient operation of the assigned patient care areas. Organizes work to facilitate a smooth and efficient practice.
• Initiates and develops communication in order to promote a cohesive health care environment and facilitate effective working relationships.
• Communicates clearly and effectively verbally and in writing.
• Practices customer service excellence.
• Supports a safe and effective workplace environment through strong team dynamics and a positive approach to workplace duties/assignments.
• Performs other related duties as required to assist with the smooth operation of the assigned area.
• Completes age specific competency requirements of assigned department.
• Completes all required certifications of the Division of Nursing.
• To increase performance improvement and create a cooperative team environment the registered nurse creates and supports a ‘no gossip’ work environment. All issues and complaints go up to the supervisor and not to coworkers who can’t do anything about the issue.

* Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at Memorial Care—that includes taking good care of employees and their dependents.

We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more... Check out our Memorial Care Benefits for more information about our Benefits and Rewards.

Qualifications/

Work Experience:

• One-year recent experience as a Unit Secretary, CCT, GPT or as Ward Clerk in a comparable size facility, preferably within the same or similar specialty. (Preferred)
• Proficient in Medical Terminology

Education/Licensure/Certification:

• High School Diploma or equivalency or evidence of higher education required.
• Completion of a Medical Terminology class.
• Basic computer skills
• Current American Heart Association BLS certification
• Customer Service Training
• One of the following:
  Past experience as a Unit Secretary, CCT, GPT (preferred) OR successful completion of one semester in an accredited RN program