Case Manager and Coach DMH Homeless Recovery and Mental Health Services

Overview

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County, supporting over 19,000 individuals annually with integrated services.

The agency focuses on mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the broader community. The organization values communication, collaboration, transparency, work/life balance, diversity, and a team-oriented culture, and offers a competitive salary and full benefits package.

Position
Case Manager and Coach for DMH Homeless Recovery and Mental Health Services

• Engage and enroll new members. Develop a Recovery Plan with each member that identifies his/her personal needs and goals.
• Mediate and advocate on behalf of the member to help him/her obtain and keep housing, health care benefits, entitlements, etc.
• Visit members in their place of residence, hospital or jail on an as-needed basis to help them live successfully and prevent homelessness.
• Transport members to appointments and on errands when appropriate.
• Provide coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement in areas such as money management, grooming and hygiene, meal preparation, public transportation and other independent living skills.
• Devise and implement strategies for outreach to members who tend to isolate themselves.
• Provide timely information and feedback to the program manager regarding emergent agency, program, team, or member issues.
• Assist members and the team in achieving community integration, education and employment goals.
• Participate in staff and community meetings and in the day-to-day operations of the program as needed.
• Complete program documentation and paperwork in accordance with MHALA, County Contracted Provider, and funding source standards and requirements (including documenting 5 hours of interventions per day with a 24-hour turnaround).

• High school diploma or GED required.
• Minimum of one year of experience providing psychosocial rehab-related services to a disabled population required.
• Bachelor degree in a human-related field preferred.
• Must possess a high level of tolerance, patience, and understanding for individuals with multiple needs in a busy and unstructured work environment.
• Ability to develop, nurture and maintain good community relations on behalf of the organization.
• Knowledge of harm reduction philosophy and effective practice of motivational interviewing.
• Team-oriented approach to member services.
• Valid CPR certificate preferred.
• Proficiency in computer applications such as Microsoft Word, Excel and Outlook.
• Flexible work schedule to include some evenings or weekends; on-call cell phone services when necessary.
• Driving with a current class C driver’s license, access to a vehicle, proof of valid automobile insurance, and eligibility to be insured by MHALA’s liability insurance are conditions of employment.
• TB clearance and annual re-testing are conditions of continued employment.
• COVID-19 vaccinations or booster shots are not currently required, but may become a requirement in the future; failure to abide by agency policies may result in termination.
• Employment verification from three past employers within the most recent seven-year period may be required.

• Entry level

• Full-time

• Other

• Mental Health Care

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