Medical Assistant Lead

Medical Assistant Lead

Join to apply for the Medical Assistant Lead role at Harbor Community Health Centers
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This range is provided by Harbor Community Health Centers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$28.00/hr - $32.00/hr

Our mission is to provide quality, comprehensive healthcare, and supportive services to those in our community. Our vision is "Improving the Health and Well Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers.

Under the direction of the Nurse Manager, the Lead Medical Assistant (MA) plans, organizes, and directs the delivery of health care services at the 6th Street Health Center. The Lead MA will supervise Medical Assistants and direct the clinic’s daily flow to ensure access, efficiency, and departmental goals and deliverables are met.

• Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures, complying with legal regulations.
• Participate in evaluating, formulating, interpreting, and implementing department standards of care, policies, and procedures.
• Supervise orientation of new medical assistants to the organization, including training and completion of medical assistant competency.
• Supervise and evaluate staff based on the organization’s performance standards of values.
• Support manager in reviewing employees’ time; assist employees with corrections, adjustments and adherence to the Time Sheet Review and Approval procedure.
• Guide to medical assistants by identifying problems and appropriate solutions.
• Identify and coordinate training needs for medical assistants.
• Plan and delegate daily work assignments, supervise staff for completion of assigned work, and oversee staff scheduling to ensure adequate clinical coverage at all times.
• Point person for real-time communication in the care team. This includes communicating scheduling changes and updates to all involved team members and communicating with the care team about population health management efforts and alerts.
• Handle and resolve patient complaints/grievances.
• Oversee maintenance of point of care test quality controls; ensure regular inspections of equipment, emergency kits, medications, and supplies are conducted and documented.
• Oversee ordering and inventory of all clinical supplies with a focus on cost control.
• Oversee ordering and manage physical inventory of vaccines according to clinical protocols.
• Work with the Quality Improvement (QI) Manager/Director to ensure preventive screenings and chronic disease management is performed for all patients based on gender and age recommendations.
• Work with the QI/Risk Manager/Director to minimize risks to the organization.
• Adopt and promote a culture of service, excellence, and accountability to the back-office staff and to the patients.
• Follow all clinic safety policies and procedures; maintain a safe, clean, and organized working environment.
• Maintain patient confidence and protect operations by keeping patient care information confidential in accordance with HIPAA.
• Serve and protect the organization by adhering to professional standards, policies, and procedures, federal, state, and local requirements, and section 330 requirements.
• Provide nursing care to patients under the direct supervision of an independently licensed provider, including but not limited to:
  • Preparing exam room instruments, supplies, and equipment
  • Reviewing/ recording patient medical history
  • Wound care (changing dressings, removing sutures, etc.)
  • Point of care laboratory tests (urinalysis, EKG, glucose, A1C, etc.)
  • Blow draws, preparing laboratory specimens
• Perform all job functions professionally and courteously, which may include coverage, as needed.
• Support real-time rooming efforts to optimize the flow of the clinic.
• Perform other duties as assigned to support Harbor
  
  CHC’s Mission and Values.

• Minimum…