Instructional Designer II

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent.

That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Instructional Designer II is responsible for designing, developing, and implementing high-quality training programs and materials for employees and operations teams. This role involves collaborating with subject matter experts (SMEs) to create engaging and effective learning experiences that enhance the knowledge and skills of the workforce, ultimately improving the quality of service provided to Medicare insurance consumers. The Instructional Designer II will ensure that all training aligns with the company’s goals and regulatory requirements.

• Training Needs Analysis:
  Conduct in-depth training needs assessments to identify gaps in knowledge and skills among employees and operations teams. Collaborate with department heads and SMEs to define training requirements and objectives.
• Curriculum Development:
  Design and develop comprehensive training curricula, including detailed course outlines, lesson plans, and learning objectives. Create a variety of training materials, such as presentations, handouts, videos, and interactive modules, ensuring they are aligned with adult learning principles.
• Content Creation:
  Develop engaging and interactive training content that is accurate, up-to-date, and compliant with Medicare regulations and company policies. Utilize multimedia and technology to enhance the learning experience and make training more accessible.
• Technology Utilization:
  Proficiently use learning management systems (LMS) and other technology tools to deliver and manage training programs. Stay current with the latest instructional design trends and technologies to continuously improve training methods.
• Program Implementation:
  Coordinate the delivery of training programs, including scheduling, logistics, and facilitation. Conduct training sessions, both in-person and online, to ensure consistent and high-quality instruction. Provide guidance and support to junior instructional designers and trainers.
• Evaluation and Feedback:
  Evaluate the effectiveness of training programs through pre- and post-training assessments, surveys, and feedback. Analyze evaluation results to identify areas for improvement and make data-driven recommendations. Continuously refine and update training materials based on feedback and changing regulatory requirements.
• Collaboration and Communication:
  Work closely with cross-functional teams to ensure training programs meet the needs of all stakeholders. Communicate training plans, progress, and outcomes to management and other relevant parties. Facilitate meetings and workshops to gather input and feedback from SMEs and learners.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

• AA or equivalent preferred
• 3-5 years of related experience
• MS and Visio skills
• Instructional Design:
  Strong proficiency in instructional design principles and…