Service Advisor

Leading power sports dealership in Long Beach, CA is looking for a Service Advisor with experience in the Automobile or Power sports Industry. This dealership has a reputation built on quality work, and we are in search of hiring a like minded individual. Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards.

This is your chance to join a team who is leading the industry with our fun, friendly work environment and offering fantastic income opportunities to the right candidate.

• Greet every customer that walks in immediately.
• Provide a high level of customer service in a courteous and professional manner.
• Proper write up of customer concerns.includes: walk around, vin check for recalls and warranty status, must have accurate
  information on R.O.., up sell
• Perform open R.O. follow up.includes special order follow up, dispatch, calling closed out R.O.s, inform customer of progress.
• Close out all R.O.s as they are turned in.
• Perform QC check on all closed out R.O. sincluding: vehicle is clean and work is performed properly
• Perform follow up calls on previous days R.O.s
• Perform cold calls on open recall reports: all manufacturers.
• Continuous training with online training (or other sources) from manufacturers.
• Maintain a positive work environment with customers and employees.

• Communicate with the service manager or upper management any customer or employee related concerns.
• Dispatch R.O.s as needed.
• Clean counter and surrounding area.
• Review service schedule for next available schedule dates for walk in work.
• Set/estimate appointments for all call in customers wanting to bring unit in
• Call customers who have appointments for the next day, and confirm if they are dropping unit off.
• Comeback logs needs to be updated as R.O is written and make an additional copy to be turned into Service Administrator.

• High School degree or equivalent.
• Strong background in the Motorsports industry.
• Prefer interest or experience in Motorsports industry.
• Creative problem solving skills with the ability to think strategically and act tactically.
• Highly organized with ability to multi-task across multiple projects; excellent project management skills and attention to detail.
• Requires excellent communication skills to deal with customers and employees.
• Ability to work well under pressure in fast-paced environment with multiple deadlines.
• Proficiency with Microsoft Office applications, including MSWord, Excel, and PowerPoint or the equivalent, is expected.