Office Assistant

Job Details

Job Location: Long Beach, CA 90813

Position Type: Full Time

Salary Range: $22.00 - $23.00 Hourly

Job Shift: Day

WSH Management is currently recruiting for an Office Assistant at a 200-unit Senior Tax Credit apartment community located in Long Beach, CA
.

The Office Assistant is responsible for handling all telephone calls and in-person visits, managing and processing prospect applications, and securing deposits in accordance with company procedures and Fair Housing requirements. This role also assists with lease transactions, typing leases, gathering applicant history, and obtaining credit approvals.

Strong customer service skills are essential. The ideal candidate must possess a positive attitude and the ability to smile under all circumstances. Knowledge of leasing and Fair Housing is a plus.

• Competitive pay: $22–$23 per hour
  , commensurate with experience
• Full‑time schedule:
  Monday–Friday, 8:00 AM–5:00 PM onsite in Long Beach
• Medical, Dental, Vision, Life Insurance
• 401(k) with employer match
• Paid vacation and 15 paid company holidays
• 40 hours per week

• Receive all telephone calls and in‑person visits; listen to resident requests, concerns, and comments
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
• Immediately record all telephone and in‑person visits on appropriate reports
• Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating features and benefits; close the sale
• Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements
• Secure new resident signature(s) on appropriate paperwork prior to move‑in
• Orient new residents to the community
• Represent the company in a professional manner at all times
• Operate computers programmed with accounting software to record, store, and analyze information
• Understand the lease agreement and application
• Comply with federal, state, and company policies, procedures, and regulations
• Operate 10‑key calculators, copy and facsimile machines to perform calculations and produce documents
• Assist in lease transactions by typing leases, gathering applicant history, and credit approvals
• Assist with maintaining compliance with all applicable Affordable Housing programs
• Provide general clerical assistance to the community office
• Enforce policies of the community
• Assist in placing, removing, and updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Assist in conducting market surveys and shop competitive communities
• Ensure unsafe conditions are corrected in a timely manner
• Review all emails daily and respond within 24 hours
• Perform other related duties as assigned
• Carry out additional responsibilities as needed to support department and company objectives

• Must possess a positive attitude and the ability to smile under all circumstances
• Participate in training to comply with new or existing laws
• Strong command of the English language, including proper grammar, spelling, and sentence structure
• Strong writing and proofreading skills
• Ability to work a flexible schedule
• Maintain a neat, clean, and professional appearance at all times
• Must possess a valid Driver’s License, reliable transportation, and current auto insurance coverage (position may require driving for company business)
• Comply with expectations as demonstrated in the Employee Handbook
• Ability to diffuse and respond to customer concerns to avoid escalation

• High School Diploma or equivalent required; some college preferred
• Minimum one‑year experience in a customer service‑related industry or one year apartment leasing experience, or a combination of accounting skills/education with customer service experience preferred
• Must possess strong attention to detail and sales ability
• Demonstrate ability to support and contribute to the community team
• Strong command of the English language, including proper grammar, spelling, and sentence structure
• Strong writing and proofreading skills
• Competence in operating telephone, business calculator, copy machine, facsimile, personal…