Program Manager

At my Kaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With my Kaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at my Kaarma and help shape the future of automotive service.

As a Program Manager at my Kaarma, you will lead high-visibility initiatives that span OEM-facing programs, strategic partnerships, internal process improvement initiatives, and product-driven innovation. This role requires a strong blend of technical expertise, project management discipline, and an understanding of automotive industry ecosystems.

• Program Management: Lead OEM engagements, internal process improvement initiatives, product-driven innovation efforts, and strategic partnerships, ensuring all programs are executed on time, within budget, and aligned with organizational goals.
• Stakeholder
  
  Collaboration:
  
  Work closely with OEM Account Executives, product marketing, and engineering teams to align on deliverables and execution.
• Technical Problem-Solving: Quickly identify and resolve issues related to APIs, reports, sales, and package configurations.
• Enterprise Reporting and Data Management: Ability to work with OEM clients and OEM Account Executives to develop operational reporting and data analytics projects that assist mK in selling and retaining business.
• System Analysis: Triage manufacturer requests, leveraging past patterns to propose effective solutions.
• Business Representation: Independently represent my Kaarma in business review meetings with manufacturers, presenting findings and solutions.
• Process & Methodology Development: Establish standardized program management methodologies to streamline large-scale initiatives.
• Continuous Improvement: Apply Lean/Toyota Production System (TPS) principles to enhance efficiency and improve project workflows.
• Risk & Budget Oversight: Identify potential risks, implement mitigation strategies, and manage project budgets effectively.
• Innovation & Alignment: Drive innovation through customer insights, technology application, and strategic partnerships.

• Bachelor's degree in Engineering with a strong background in programming.
• 5+ years of experience in program/project management, specifically within the automotive industry and SaaS applications.
• Proven experience working on applications used in the automotive industry.
• Strong project management skills, with the ability to manage relationships with multiple car manufacturers.
• Excellent problem-solving skills and the ability to quickly navigate my Kaarma's systems to resolve technical issues.
• Advanced system analysis skills to triage manufacturer requests and propose effective solutions based on past patterns.
• Strong communication and presentation skills for representing my Kaarma in business review meetings.
• Experience with project management tools such as Jira, Asana, or
• PMP, Agile, or Scrum certifications are a plus.

At my Kaarma we value individuals who think beyond traditional account management and partnership strategies. Here’s what sets exceptional candidates apart:

• Honeycomb Innovators: You approach challenges with the “honeycomb” mindset—filling knowledge gaps, uncovering overlooked opportunities, and driving breakthrough solutions.
• Customer-Centricity: You embody the “working backward” philosophy, designing strategies and solutions prioritizing the end-user’s experience.
• First…