Assistant Store Manager; Store

Overview

Full Time Assistant Store Manager (Store 3805) s role supports the Store Manager in all facets of store operations and helps promote a sales culture by delivering outstanding guest service and knowledgeable product guidance.

• Provide best-in-class guest service: greet guests, address questions/concerns promptly and courteously, inform guests of promotions, and promote loyalty programs.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately using the POS system, ensuring a smooth and friendly checkout experience.
• Respond to guest inquiries in person or by phone; escalate issues to the Store Manager when appropriate.
• Promote Game Stop guest benefits (e.g., reservations program, trade-in program, Pro Rewards).
• Assist the Store Manager with setting guest service expectations and training store associates on policies, procedures, and guidelines.
• Monitor associate performance, provide feedback, and address issues in line with company expectations.
• Provide recognition and document performance feedback in the appropriate HR system in partnership with the Store Manager.
• Ensure onboarding, training, and compliance for associates before opening or closing shifts; maintain knowledge of policies, inventory control, loss prevention, safety, and ethics.
• Assist with scheduling to ensure staffing coverage and optimal guest service; supervise staff in the Store Manager’s absence.
• Approve payroll, manage time off and edits, and verify compensation for time worked.
• Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment function properly.
• Fulfill Omni-Channel orders and support daily shipping.
• Protect company assets through inventory control and loss prevention; conduct safety checks and raise concerns to the Store Manager.
• Support sales, profit, and shrink goals and complete required administrative duties.
• Conduct inventory counts, stock replenishment, and movement of merchandise from stock to floor.
• Count and reconcile daily transactions; manage cash and daily bank deposits per guidelines.
• Verify shipments, conduct inventories, and report discrepancies.
• Process defectives/recalls and ensure proper labeling and packing lists.
• Maintain guest and associate safety awareness; report injuries per guidelines.
• Maintain store records in an organized manner; ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager’s absence.
• Adhere to all Game Stop policies and procedures and opening/closing procedures.

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing, welcoming personality with strong people skills.
• Provide genuine, individualized assistance to every guest.
• Strong verbal and written communication;
  English proficiency; bilingual English/Spanish preferred.
• Ability to perform in a fast-paced environment and work independently or in a team.
• Reliable, trustworthy, and able to work flexible hours including nights, weekends, and some holidays (minimum 3 days/week).
• Proficiency with POS systems and basic mathematics; ability to follow written, oral, or diagram instructions.
• Ability to manage tasks under pressure and adapt to change; problem-solving mindset.
• Physically capable of standing for extended periods and lifting up to 30 lbs; ability to climb ladders and perform light physical tasks.
• Note:
  
  Military rank/insignia understanding may apply for stores located on military bases if applicable.

$17.56 - $21.56 per hour

Full-time

Mid-Senior level

Location:

Littleton, CO