Director of Veterinary Quality

Overview

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Director Veterinary Quality

This role will be based out of Banfield Pet Hospital's Colorado markets.

Salary Range: $132,172 - $229,561 annually.

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule.

This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

Summary Of Job Purpose And Function

The primary purpose and function of the Director Veterinary Quality is to ensure care delivered in market assigned hospitals meet industry and Banfield quality standards. This position partners with Vice Presidents Veterinary Quality and Area Chiefs of Staff ensuring execution of veterinary initiatives. The Director of Veterinary Quality serves as a champion for quality by communicating, demonstrating and driving a culture that is consistent with our five principles and our 6 domains (safe, effective, patient/client centered, timely, efficient, and equitable) at the market level to optimize results in improved medical care, a better client experience, increased associate engagement and better hospital performance.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• In partnership with the ACOS, drive a successful and growing doctor team through recruiting, gathering referrals, and hiring.
• Ensure the delivery of an exceptional onboarding and mentorship experience. Consult with operational partners on doctor risk, staffing needs and compensation.
• Develop and lead the Area Chiefs of Staff (ACOS) to ensure care delivered in our hospitals meets industry, regulatory, and Banfield quality standards.
• Drive market performance to deliver outstanding, high quality medical care that aligns with the six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care) and meets practice OGSMs related to the delivery of care and quality KPIs.
• Oversee implementation and auditing of medical quality programs, ensuring adoption to help drive success, and consulting with field and hospital leaders as appropriate.
• Work with Field Directors & Hospital Leaders to oversee the safety of clients, associates and pets by ensuring hospitals comply with all safety procedures and regulations.
• Work with Field Directors & Hospital Leaders to ensure hospital operations meet all local, state and federal regulations.
• Lead efforts for DEA and radiation safety and compliance.
• Travel to assigned markets and perform regular hospital visits to assess and validate the delivery of care and performance of ACOS and veterinary provider teams.
• Develop productive relationships with veterinary medical colleges to meet the long-term recruiting needs for the practice, partnering with (or serving as) University Liaison and Central Team Support as needed to deliver on these plans.
• Manage the market level medical equipment budget and oversee maintenance and calibration of medical equipment.
• Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession (i.e., regulatory boards, vendors, associations, and referral hospitals) to promote a positive image of the practice and Banfield’s brand reputation.
• Other job duties as assigned.

• Ability to work at a computer for long periods of time.
• Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift,…