Patient Access Associate​/Receptionist

At White House Clinics, we believe in providing our employees with opportunity for both personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care.

White House Clinics offers employees at all levels a highly competitive salary and a comprehensive benefit package – all full-time employees receive health, dental, and short and long‑term disability insurance as well as a generous paid time off benefits.

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Position: Patient Access Associate / Receptionist

Location: Richmond, KY

Job : 187# of Openings: 1

The Patient Access Associate greets patients and visitors, acts as intermediary between patients and clinical staff, and ensures accuracy of patient demographic and billing information in the practice management system. The Patient Access Associate influences patient flow and the general pace of clinic business day through scheduling decisions. The Patient Access Associate works as part of an integrated care team to provide high quality coordinated care.

• Offers each visitor to the organization an exemplary service experience.
• Greets all patients and visitors promptly and pleasantly. Explains policies to patients and distributes patient information sheets, when appropriate.
• Manages telephone traffic into clinic by maintaining responsibility for answering incoming calls within two rings, using proper greeting and name.
• Screens calls for physicians.
• Assists clients needing minimal assistance.
• Transfers calls to other staff as necessary.
• Responds to patient requests for appointments, scheduling the patient appointments at convenience of patient according to reason provided and in accordance with scheduling guidelines.
• Offers appointments with the Primary Care Provider when possible.
• Ensures enough time is allotted for special procedures or lengthy exams.
• Maintains complete understanding of scheduling guidelines.
• Updates and/or verifies all demographic information at every patient interaction (age/Birthdate; check-in; address; phone number; guarantor address and phone number; insurance information; preferred primary care provider; pharmacy; scans insurance information at each visit; validates insurance effective dates and policy numbers; verifies continued coverage at subsequent visits).
• Follows guidelines for patient workflow: promptly updates tags and marks patients as arrived or ready for service, notifies clinical support staff when patient is ready for intake, monitors waiting room to ensure timely flow and maintains area for optimal customer experience.
• Informs all patients of the sliding fee program and refers patients to Financial Counselor as appropriate. In absence of Financial Counselor, initiates patient qualification for the sliding fee program.
• Completes check‑out procedures, follow up orders entered by provider, and provides documentation (school/work excuse, release of information, etc.) to patient as directed by provider.
• Completes end‑of‑day reconciliation and nightly deposit.
• Follows up on “no show” patients according to procedure and informs physician when follow‑up contact is not successful.
• Completes documentation of patient reminder calls on a daily basis.
• Contacts patients on follow‑up or recall list to schedule needed appointments with providers.
• Assists with other duties or in other departments as instructed by supervisor.
• Maintains thorough understanding of protocols and remains current on updates (recall plans, reminder calls, DNKA/No Show Appointments, sliding fee process, updating patient insurance information, scheduling guidelines, canceling or rescheduling an appointment, same‑day appointment scheduling, answering telephone calls, patient right to confidential communications).
• Works as an active member of the team, identifies quality improvement opportunities, and recognizes the organization’s patient‑centered medical home approach.

• High School Diploma.
• Minimum 1‑year medical office experience preferred.
• Required…