Medical Assistant - Nephrology office

Medical Assistant – Busy Nephrology Office

Rocky Mountain Kidney Care is looking to fill a Medical Assistant position. Our Medical Assistant is an essential part of a multidisciplinary team that provides patients with high‑quality care. We’re looking for a professional who understands the value of compassionate service and who believes patients should be treated as people rather than numbers in a file. The role involves significant multitasking;

therefore, the ideal candidate will be highly organized yet able to provide personalized service to everyone encountering our practice. Join our team where your skills will make a meaningful difference in the lives of our patients.

• Greet, coordinate, schedule, and reschedule patient appointments, maximizing clinician availability and ensuring alignment with client needs.
• Assist with medical administrative support tasks such as filing, faxing, and scanning documents.
• Ensure compliance with HIPAA regulations to protect patient confidentiality.
• Handle inquiries from patients regarding appointments, services, and general information.
• Collaborate with healthcare providers and practice manager to ensure smooth patient flow and efficient operations.
• Maintain accurate and up‑to‑date scheduling records, promptly communicating any changes to clients and clinicians.
• Provide patient support services which may include registration assistance, patient portal assistance, patient check‑out and follow‑up visit support.
• Support health insurance management functions by collecting patient insurance information, documenting the patient’s method of payment and/or collecting copays and other payments.
• Receive inbound and place outbound patient calls to schedule appointments or procedures, complete registration functions and route calls as appropriate.
• Perform data entry functions, including entering patient demographic information and patient updates in a medical records system.

• Room patients timely and efficiently.
• Take patient vitals including height, weight, blood pressure, temperature, and pulse ox.
• Verify current medications, supplements, and medical history for patients.
• Perform urinalysis on patients and prepare slides for review.
• Assist in identifying problems; insurance information and appropriate referrals have been completely and accurately obtained.
• Provide customer service in person by phone or email; assist customers, patients, families, providers, and staff with clinical questions, medications, and test results.
• Help patients schedule and coordinate referrals, labs, imaging, procedures, screening appointments, dialysis, and hospital direct admissions.
• Process prior authorization and appeals for medications.
• Triage patient calls for pharmacy requests, test results, medical questions, and concerns as directed by the physician; document outcomes in EHR.
• Assist in the maintenance of all logs and records for OSHA.
• Adhere to and follow sterilization and disinfection practices throughout the facility.
• Adhere to bio‑hazardous or red bag waste policy and procedure for properly disposing of biomedical waste.
• Utilize medical terminology effectively in documentation and communication.
• *** Please note that this is not an all‑inclusive list of the responsibilities of the position.***

• High school diploma/GED required.
• Current Medical Assistant Certification or agreement to certify within 6 months of hire.
• Minimum of 1 year experience in medical assistant role (experience in a specialty clinic preferred).
• Bilingual preferred.
• Experience in a fast‑paced, patient‑centered/customer‑service focused clinic.
• Possession of strong organizational skills including the ability to prioritize tasks based on importance.
• Knowledge and use of electronic medical records (familiarity with Athena & Epic preferred).
• Knowledge of insurance referral and authorization process is preferred.
• Experience with medical records, faxes, authorizations, and referrals are a must.
• Strong knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures.
• Ability to achieve team goals while demonstrating organizational values and utilizing resources…