Healthcare Customer Service Specialist

Join to apply for the Healthcare Customer Service Specialist role at Cochlear

Base pay range: $22.00/hr - $25.00/hr

Healthcare Customer Service Specialist (Customer Order Insurance Specialist)

Make a difference in someone's life every single day. At Cochlear, we help people hear and be heard. We empower people to connect with others and live a full life, transforming the way people understand and treat hearing loss through innovative implantable hearing solutions.

• Wow customers with every single interaction.
• Be a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing.
• Become a trusted advisor to customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, and Assignment of Benefits.
• Work cross‑functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for customers.

• The drive to go above and beyond to serve our customers and the patience to engage hearing‑impaired individuals.
• Ability to guide and educate customers on insurance, orders, service, and billing related inquiries.
• Technical aptitude and multitasking skills to navigate multiple systems and tools.
• Effective verbal and written communication skills to interact with customers via phone, email, and chat in a call‑center environment.

• Salaries: $22.00/hr – $25.00/hr with a 5% annual bonus opportunity.
• Competitive medical, dental, vision, life & disability insurance.
• 401(k) with 5% company match and immediate vesting;
  Employee Stock Purchase Plan.
• Accrue 3 weeks PTO to start, plus time off to volunteer.
• Maternity and paternity leave.
• Tuition reimbursement up to $5,250 annually.

• Work in‑person from our location in Lone Tree, CO.
• Paid training to enable your success.
• Shift schedule after training: between 5:45 am – 6:15 pm Mountain Time Monday‑Friday, rotating Saturday shift from 8:00 am – 12:00 pm Mountain Timeli>

High School Diploma and 2 years of experience in healthcare customer service.

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job; the individual is regularly required to be in a stationary (seated/standing) position and utilize business technology for work product delivery;

communicate orally and in writing with others internal or external to the organization; and utilize problem‑solving/critical‑thinking skills to discern and convey information.

This role is an in‑office position.

Final date to receive applications by January 23rd, 2026.

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303‑264‑2549.